Our Voice - Summer 2021

Hello and welcome to the Summer 2021 edition of Our Voice – Longhurst Group’s customer magazine.

Our Voice - Summer 2021 Front Cover Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.

As ever there’s something for everyone. We hope you enjoy your read and we look forward to bringing you the next edition in the Autumn.

Download our audio version of the Summer 2021 edition of Our Voice here.

On the cover Ron's determination to keep checking in on neighbours - even after personal battles

One of our customers living on the Beechdale estate in Walsall has vowed to continue with wellbeing calls to other residents despite his own battle with Coronavirus.

New Community Heroes awards

We’re delighted to announce the launch of a new awards scheme which has been designed to reward our customers who go above and beyond in their communities.

Procuring a new repairs service - what you've told us you want to see

We’re working hard to gather the thoughts and requirements of our customers so we can ensure the new repairs contract meets your needs.

DIY videos to help customers with their minor repairs

A new webpage has been created to give customers tips on how to complete basic repairs in their homes. The page contains a number of explanatory videos from our repairs, heating and servicing contractor Mears, which cust…

Improving Lives Introducing our Community Grants Fund recipients

Charities and not-for-profit organisations from across the communities we serve are celebrating after successfully securing funding of up to £5,000 from our Community Grants Fund.

Money and Employment advice

‘He’s our guardian angel’ – Money Advisor praised for helping Craig and his sister

How voluntary work has helped to build Linsay’s confidence

‘Volunteering helped me to turn my life around’

Howard is meeting new people thanks to volunteer work

How we continue to invest millions into our property stock

More than £14 million has been invested in our housing stock across our operating regions in the past year.

Free app can help tackle domestic abuse

We’re encouraging all customers to consider downloading the Bright Sky app to help us tackle the issue of domestic abuse.

Analysing feedback from the customer perception survey

More than 4,000 of our customers recently completed our customer perception survey, giving us valuable insight into what we’re doing well and, perhaps more importantly, where we can improve.

A Day in the Life... Assistive Technology Officer

Andrew Maguire is an Assistive Technology Officer at Longhurst Group. Here, we spend a day with Andrew to see what his job entails…

Our promises to you

You said, we did...

Group continuing to work on DAHA accreditation bid

As we’ve previously reported, we’re working with the Domestic Abuse Housing Alliance (DAHA) to further improve our work on tackling domestic abuse through the adoption of an established set of standards.

High praise for our new Tenancy Sustainment Service

We’ve recently appointed three Tenancy Sustainment Officers (TSOs) to offer in-depth housing support to our general needs customers who’re affected by a range of issues that may impact on their ability to sustain their t…

Why we've withdrawn from the rental exchange scheme

We wanted to let our customers know that we’ve withdrawn from the Rental Exchange scheme.

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