Our Voice - Summer 2021
Hello and welcome to the Summer 2021 edition of Our Voice – Longhurst Group’s customer magazine.
Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.
As ever there’s something for everyone. We hope you enjoy your read and we look forward to bringing you the next edition in the Autumn.
New Community Heroes awards
We’re delighted to announce the launch of a new awards scheme which has been designed to reward our customers who go above and beyond in their communities.
Procuring a new repairs service - what you've told us you want to see
We’re working hard to gather the thoughts and requirements of our customers so we can ensure the new repairs contract meets your needs.
How we continue to invest millions into our property stock
More than £14 million has been invested in our housing stock across our operating regions in the past year.
Free app can help tackle domestic abuse
We’re encouraging all customers to consider downloading the Bright Sky app to help us tackle the issue of domestic abuse.
Group continuing to work on DAHA accreditation bid
As we’ve previously reported, we’re working with the Domestic Abuse Housing Alliance (DAHA) to further improve our work on tackling domestic abuse through the adoption of an established set of standards.
High praise for our new Tenancy Sustainment Service
We’ve recently appointed three Tenancy Sustainment Officers (TSOs) to offer in-depth housing support to our general needs customers who’re affected by a range of issues that may impact on their ability to sustain their t…