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Customer stories

Is seeking support through the Tenancy Sustainment Service right for me?

Our Tenancy Sustainment Officers can provide support in many different ways, and they help our customers through a variety of situations. If you're unsure if seeking help via the Tenancy Sustainment Service is right for you, why not have a read of some of our customer stories below?

You can also meet the team to find out more about who you'd be working with. 

Tenancy Sustainment Officer helps customer tackle personal issues

A customer who was struggling to keep his flat organised has praised the support of one of our new Tenancy Sustainment Officers who’s helped him get back on track.

Jane Smith* has been working with Tenancy Sustainment Officer Ozlem Icer after her contact with social workers ended abruptly.…

“He’s changed our lives for the better.” That’s the glowing reference from one of our customers about Tenancy Sustainment Off…

Our customer wasn't aware of the mental health support available before speaking with Ozlem, and encouraged other customers to…

“She’s given me such a positive outlook on everything.” Those are the words of a Longhurst Group customer who’s been working…

“Without the help I’ve had, I don’t know where I’d be in a few months’ time.” Those are the words of one Longhurst Group custo…

How can I get in touch?

The Tenancy Sustainment Service is a referral only service, so if you think you'd benefit from the guidance of the Tenancy Sustainment Officers, please speak to your local Housing Officer or call us on 0300 123 1745 and press option 3 to speak to our Customer Services Team.

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