Together with Tenants
We know how important it's to have strong relationships with our customers. That’s why we’ve signed up to the National Housing Federation’s Together with Tenants charter.
The National Housing Federation is the voice of England’s housing associations.
Together with Tenants is their sector-wide initiative focused on strengthening the relationships between residents and housing association landlords.
It provides a framework to help us get our services right and also make sure that we’re held accountable.
By signing up to Together with Tenants, we’ve committed to:
- Ensuring our Board is accountable to our customers.
- The Together with Tenants Charter which sets out what our customers can expect from us as their landlord.
- Customer oversight of progress against the Charter.
- Giving our customers a stronger collective voice with the Regulator for Social Housing.
We’ve carried out a self-assessment to see how well we perform against the Together with Tenants Charter and identify areas where we need to improve. Our customer Scrutiny Team then sense-checked this and carried out their own assessment.
For more information
Website: National Housing Federation