What we do
One of the largest housing groups in the Midlands and East of England, Longhurst Group owns and manages over 23,000 homes and delivers a wide range of care and support services.
Operating in 50 local authority areas, we have over 1,200 colleagues, 10 office bases and over 80 care and support locations.
Our customers are at the centre of everything we do and we intend to work even harder to identify what is most important to them and provide the support they need.
With a clear set of values that unite our Group, we put our customers first and work in collaboration with partners that share our ambition and vision to improve lives.
The Group already makes a positive difference to thousands of people’s lives, but we want to do even more.
That’s why we've created our Improving Lives 2025 strategy; a long-term business plan that will guide the work we do until 2025 and beyond.
We honour our promises and, in doing so, deliver homes and services with real social value.
Together, we tackle the challenging issues faced by our communities, focusing on delivering value-for-money to invest in homes and services that make a difference to the lives of the customers we serve.
Our vision and values
Guided by our core set of shared values, our vision is to improve the lives of our customers and communities we serve.
Our values, which are at the heart of everything we do, were created by our colleagues, who help to deliver the excellent services we provide.
How we're run
Longhurst Group is a charitable housing association registered as a community benefit society (Reg. No. 8009) and with the Regulator of Social Housing (No. L4277).
We’re also proud to be a major provider of care and support services and a number of the care schemes we run are each registered with and regulated by the Care Quality Commission.
Our regulatory judgements on governance and viability have been consistently of the highest possible level (G1 and V1), with the most recent Regulatory judgement of G1/V1 being published in 2021.
The delivery of our Improving Lives strategy is monitored by our Board, which has responsibility for the overall management and performance of the Group. It is supported by our Executive Management Team which is led by Chief Executive Julie Doyle.
We are an open and transparent organisation. Each year, we publish a Financial Statement and an Annual Report for Customers to outline how we’ve performed over the previous 12 months, as well as a Gender Pay Gap report.
Our customers are actively involved in helping to scrutinise and shape the services that we provide through our various Customer Panels.