Contact us
Whether you're one of our customers, or making a general enquiry about Amplius, there's a wide range of information and contact options on our website. We treat all enquiries with confidentiality, sensitivity and respect.
Colleague training: Wednesdays until 10.30
Please note: due to colleague training our Contact Centre is closed until 10.30 on Wednesdays. If you need to report an emergency repair during this time, please call us on 0800 111 4013 and our out of hours team will be able to assist you. Normal service will resume at 10.30am.
Key information and contact options for our tenants, shared owners or leaseholders.
If you're not one of our customers but would like to contact us, select an option below to get in touch.
We know that waiting on the phone can be frustrating and we’re working to answer your call as soon as we can. Please remember that our colleagues are here to help you. We’d like to thank you in advance for treating them with respect and remind our customers that we will not tolerate any abuse of our colleagues and they reserve the right to terminate a call if they consistently experience abuse. We really appreciate your patience.
If your call isn't an emergency, the best times to call us Monday to Friday are between 9.30am and 11.30am and from 2.30pm to 4.30pm.
For any non-emergency repairs, you can report it online.
Our contact centre is closed over the weekend and bank holidays for any non-emergency calls. Please continue to get in touch to report any emergency issues outside of normal office hours.
To enhance the customer experience when calling our contact centre, we have functionality on our general enquiries and all other repair lines which enables you to request a call back from an advisor.
If you’ve been on hold for around three minutes, you’ll be given the option of requesting a call back rather than continuing to hold.
Our system will maintain your position in the queue, and when a Customer Service Advisor is available, they’ll call you back to handle your enquiry.
If we don’t get through to you, our system will attempt a redial within two hours.
On all other lines, please continue to hold and our colleagues will answer your call as quickly as possible.
Our offices
Milton Keynes
Contact Centre opening hours
Monday: 8.45am–5pm.
Tuesday: 8.45am–5pm.
Wednesday: 8.45am–5pm*.
Thursday: 8.45am–5pm.
Friday: 8.45am–5pm.
Closed on weekends and bank holidays.
Registered office
K2
Timbold Drive
Kents Hill
Milton Keynes
MK7 6BZ
Boston
Contact Centre opening hours
Monday: 8.30am–5pm.
Tuesday: 8.30am–5pm.
Wednesday: 10.30am–5pm*.
Thursday: 8.30am–5pm.
Friday: 8.30am–5pm.
Closed on weekends and bank holidays.
* Please note: due to colleague training, our Contact Centre opens at 10:30am on Wednesdays.
Leverett House
Gilbert Drive, Endeavour Park
Boston PE21 7TQ
Calling us
 Customer services and general enquiries: 0800 111 4013
Our repairs line will be open from 8.30am to 5pm every weekday apart from Wednesday, when we open at the slightly later time of 10.30am for colleague training.
All others lines will be open from 9am to 5pm.
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Rushden
Contact Centre opening hours
Monday: 8.30am–5pm.
Tuesday: 8.30am–5pm.
Wednesday: 10.30am–5pm*.
Thursday: 8.30am–5pm.
Friday: 8.30am–5pm.
Closed on weekends and bank holidays.
* Please note: due to colleague training, our Contact Centre opens at 10:30am on Wednesdays.
1 Crown Court
Crown Way
Rushden
Northamptonshire NN10 6BS
Calling us
 Customer services and general enquiries: 0800 111 4013
Our repairs line will be open from 8.30am to 5pm every weekday apart from Wednesday, when we open at the slightly later time of 10.30am for colleague training.
All others lines will be open from 9am to 5pm.
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