Contact us
Whether you're one of our customers, or making a general enquiry about the Group, there's a wide range of information and contact options on our website.
Our customers
Colleague training: Wednesdays until 10.30
Please note: due to colleague training our Contact Centre is closed until 10.30 on Wednesdays. If you need to report an emergency repair during this time, please call us on 0800 111 4013 and our out of hours team will be able to assist you. Normal service will resume at 10.30am.
Key information and contact options for our tenants, shared owners or leaseholders.
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General enquiries
If you're not one of our customers but would like to contact us, select an option below to get in touch.
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Best times to report a repair
We know that waiting on the phone can be frustrating and we’re working to answer your call as soon as we can. Please remember that our colleagues are here to help you. We’d like to thank you in advance for treating them with respect and remind our customers that we will not tolerate any abuse of our colleagues and they reserve the right to terminate a call if they consistently experience abuse. We really appreciate your patience.
If you need to report a non-emergency repair, beat the queues by checking the best times to make a call on each day of the week.
After 2.30pm
Monday is a particularly busy day, especially in the morning, with lots of customers getting in touch, so you’re likely to have to wait longer than normal to speak to a member of our team.
Anytime
Tuesdays are typically one of our less busy days.
After 2pm
On Wednesday mornings, our Contact Centres open at the later time of 10.30am to allow for colleague training.
Mornings tend to be a lot busier as we open later, so we’d advise getting in touch after 2pm.
After 10:30am
Thursdays are typically one of our less busy days and we’d advise getting in touch after 10:30am.
Anytime
Fridays can be one of our best days to call – especially between 11.30am and 2pm or after 3pm, when we tend to see our lowest call volumes.
Our contact centre is closed over the weekend and bank holidays for any non-emergency calls. Please continue to get in touch to report any emergency issues outside of normal office hours.
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Our offices
Boston
Contact Centre opening hours
Monday: 8.30am–5pm.
Tuesday: 8.30am–5pm.
Wednesday: 10.30am–5pm*.
Thursday: 8.30am–5pm.
Friday: 8.30am–5pm.
Closed on weekends and bank holidays.
* Please note: due to colleague training, our Contact Centre opens at 10:30am on Wednesdays.
Leverett House
Gilbert Drive, Endeavour Park
Boston PE21 7TQ
Rushden
Contact Centre opening hours
Monday: 8.30am–5pm.
Tuesday: 8.30am–5pm.
Wednesday: 10.30am–5pm*.
Thursday: 8.30am–5pm.
Friday: 8.30am–5pm.
Closed on weekends and bank holidays.
* Please note: due to colleague training, our Contact Centre opens at 10:30am on Wednesdays.
Registered office
1 Crown Court
Crown Way
Rushden
Northamptonshire NN10 6BS
Walsall
Contact Centre opening hours
Monday: 8.30am–5pm.
Tuesday: 8.30am–5pm.
Wednesday: 10.30am–5pm*.
Thursday: 8.30am–5pm.
Friday: 8.30am–5pm.
Closed on weekends and bank holidays.
* Please note: due to colleague training, our Contact Centre opens at 10:30am on Wednesdays.
6 Stephenson Square
Beechdale
Walsall WS2 7DY
Calling us
Customer services and general enquiries: 0800 111 4013
Please note
Our Walsall office is currently closed to the public. You can still contact us by phone, email and via our contact page: longhurst-group.org.uk/contact