Your tenancy – useful information
Maintaining your home
Information about the repairs and maintenance services we provide and tips on how you can maintain your own home.
Repairs and maintenance
Working with our repairs contractors, we are committed to providing a repairs and maintenance service you can rely on.
Gas central heating
Useful information about your gas central heating system.
Mould and condensation
Advice and guidance on how to deal with condensation related mould in your home.
Using your hygrometer
Information about what a hygrometer does, and how you can use one to help reduce condensation in your home
Home safety
Important information and tips on how to keep your home safe.
Important information for customers
Important information about your tenancy and the services we provide.
Lettable standard
The letting standard that all empty Longhurst Group properties must meet before being re-let.
CORE guidance
COntinous REcording of Social Housing lettings and Sales - information for customers of new social housing lettings or sales.
Customer Charter
The Customer Charter outlines the service you can expect to receive as one of our customers.
Privacy notice for customers
Read more about how we use your personal information.
Useful links
Useful tips on contacting us, additional services and information for our customers.
Get in touch
Whether you're one of customers, or making a general enquiry about the Group, there is a wide range of information and contact options on our website.
Customer Wellbeing Hub
Investing in you, your family and our communities
Make a complaint
Information on our complaints procedure and how you can let us know if you’re unhappy with the service you’ve received.
Change of name
We know there are many reasons why someone may change their name or be known by a different name.
Our Voice
Read the latest edition of our customer magazine.
The Hub
The Hub is our online customer engagement platform where you can have your say and contribute to engagement projects from wherever you are.
Report ASB
Report anti-social behaviour in your community. We'll see how we can help to resolve a problem where you live.
Customer fact sheets
Our factsheets provide useful tips and important information for our customers.
Updated: 28 February 2024