Your tenancy – useful information

Maintaining your home

Information about the repairs and maintenance services we provide, and tips on how you can maintain your own home.

Repairs and maintenance

Working with our repairs contractors, we are committed to providing a repairs and maintenance service you can rely on.

Gas central heating

Useful information about your gas central heating system.

Mould and condensation

Advice and guidance on how to deal with condensation related mould in your home.

How to: repairs

Video advice guides to help you complete simple repairs around your home

Safety in your home Home safety tips and information

Information about the regular checks Longhurst Group carries out to keep you and your home safe, and how you can keep your home free from common dangers.

Home safety

Important information for customers

Important information about your tenancy and the services we provide.

CORE guidance

COntinous REcording of Social Housing lettings and Sales - information for customers of new social housing lettings or sales.

Customer Charter

Longhurst Group's Customer Charter outlines the service you can expect to receive as one of our customers.

Fair processing notice for customers

Read more about how Longhurst Group uses your personal information

Safeguarding

Safeguarding ensures that all individuals accessing our services can do so without fear of harm, abuse or neglect.

Useful tips on contacting Longhurst Group, and additional services and information for our customers.

Get in touch

Customer Wellbeing Hub

Investing in you, your family and our communities

Make a complaint

Information on our complaints procedure and how you can let us know if you’re unhappy with the service you’ve received

Our Voice

Read the latest edition of Longhurst Group's customer magazine

The Hub

The Hub is our online customer engagement platform where customers can have their say and contribute to engagement projects from wherever th…

Updated: 01 July 2022

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