Your tenancy – useful information Maintaining your home Gas central heating Useful information about your gas central heating system. Read more Mould and condensation Advice and guidance on how to deal with condensation related mould in your home. Read more Repairs and maintenance Working with our repairs contractor, Wates Living Space, we are committed to providing a repairs and maintenance service you can rely on. Read more Safety in your home Asbestos Information on asbestos – what it is, where it may be found and how it should be dealt with. Read more Fire safety Learning about fire prevention and evacuation is crucial to keep you and your family safe. Read more Legionella Information on legionella, the natural bacteria found in water and water systems. Read more Gas safety Information about gas safety and heating servicing Read more Electrical safety Why electrical safety and electrical periodic inspection is so important Read more Lifts and lifting equipment Information on lift safety and our responsibilities as your landlord. Read more Useful information for customers Make a complaint Information on our complaints procedure and how you can let us know if you’re unhappy with the service you’ve received. Read more CORE Guidance COntinous REcording of Social Housing lettings and Sales - information for customers of new social housing lettings or sales. Read more Customer charter Longhurst Group's Customer Charter outlines the service you can expect to receive as one of our customers. Read more Our Voice Read the latest edition of your customer magazine - Our Voice. Read more Customer Wellbeing Hub Investing in you, your family and the community. Read more Fair processing notice for our tenants How we use your personal information. Read more Safeguarding Longhurst Group has a pro-active approach to safeguarding to ensure that all individuals accessing our services can do so without fear of harm, abuse or neglect. Read more
