Home safety
Longhurst Group takes the safety of its customers and their families very seriously. We want you to feel safe and secure in your home.
Below is some information about what Longhurst Group does to keep you safe, the checks we carry out, and how you can help keep your home free from common dangers.
Home safety – getting the basics right
We are committed to ensuring every home we manage has:
- a safe electrical and gas supply
- regular inspections and services for heating and electrical installations
For our flats and other properties with communal areas we also ensure there are:
- up-to-date fire risk assessments and an evacuation plan
- regular inspections of lifts and lifting equipment.
Home safety – what you can do
Some simple precautions can be taken by all customers to ensure their homes are free from hazards to their health and safety.
How to guides
Mears, our heating and servicing contractor, has produced a series of helpful videos and factsheets to help you perform basic gas and heating repairs in your home.
While these videos will help you to carry out basic repairs, if you need to report a major repair, please call us on 0300 123 1745 and press option 1, followed by option 2 to report it.
Home safety – our performance
Longhurst Group produces a quarterly report on overall performance in key areas of customer satisfaction, repairs and complaints. These reports highlight where we have performed well, as well as areas where improvement is required.
Our performance figures for safety and compliance in our homes for January to March 2022 are detailed below.
Home safety – responsibilities within Longhurst Group
The Group Board holds ultimate responsibility for Health and Safety within the Group.
Reports to: Group Board
The ARC provides additional scrutiny over a number of areas including health and safety.
Reports to: Group Board and ARC
The Executive Team ensures that both assurance and items of escalation reach both the Board and ARC. Within the Executive Team, the following people have oversight at an executive level for health and safety:
Sharon Guest
Executive Director of Housing Services
Sharon has oversight of property compliance within Longhurst Group.
Louise Platt
Executive Director of Care and Business Partnerships
Louise has oversight of safeguarding within Longhurst Group.
Lynn Stubbs
Executive Director of People and Performance
Lynn has oversight of Environment, Health and Safety (EHS) within Longhurst Group.
Name: Steve Smith, Head of Change and Delivery (temporary cover for role)
Reports to: Executive Team
The Director of Assets and Property Services is responsible for the oversight of operational property compliance.
Name: Rachel Challinor
Reports to: Executive Team/Group Board
Rachel is responsible for oversight of Environment, Health and Safety (EHS). Rachel is also Company Secretary for Longhurst Group, and therefore has direct and independent access to the Board to escalate concerns if needed.
Name: Thomas Purdy
Reports to: Director of Assets and Property Services
Thomas is responsible for the team that monitors and manages property compliance.
Name: Thomas Bolsher
Reports to: Director of Governance and Compliance
Thomas manages the Group’s EHS team, provides second line assurance to the property teams for compliance and also reports on RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations).
Updated: 03 August 2022