We take the safety of you and your family very seriously and want to make sure you feel safe and secure in your home.
We've put together some information about what we do to keep you safe, the checks we carry out and how you can help to keep your home free from common dangers.
Home safety – getting the basics right
We're committed to making sure every home we manage has:
- A safe electrical and gas supply
- Regular inspections and services for heating and electrical installations.
For our flats and other properties with communal areas we also make sure there are:
- Up-to-date fire risk assessments and an evacuation plan
- Regular inspections of lifts and lifting equipment.
Home safety – what you can do
You can also take some simple precautions to make sure your home is free from health and safety hazards.
Everything you need to know about asbestos - what it is, where it may be found and how to deal with it.
Handy hints and tips to help you prevent and tackle mould and condensation in your home.
Home safety – our performance
We produce a quarterly report on overall performance in key areas of customer satisfaction, repairs and complaints. This report highlights where we've performed well, as well as areas where improvement is required.
A summary of our performance for safety and compliance in our homes throughout 2022/23 is detailed below.
Home safety – our responsibilities
The Group Board holds ultimate responsibility for Health and Safety within the Group.
Reports to: Group Board
The ARC provides additional scrutiny over a number of areas including health and safety.
Reports to: Group Board and ARC
The Executive Team ensures that both assurance and items of escalation reach both the Board and ARC. Within the Executive Team, the following people have oversight at an executive level for health and safety:
Executive Director of Housing, Care and Support
Louise has oversight of property compliance and safeguarding within Longhurst Group.
Executive Director of People and Performance
Lynn has oversight of Environment, Health and Safety (EHS) within the Group.
Name: Clive Pridgeon, Acting Director of Property Services
Reports to: Executive Team
The Director of Property Services is responsible for the oversight of operational property compliance.
Name: Rachel Challinor
Reports to: Executive Team/the Group Board
Rachel is responsible for the oversight of Environment, Health and Safety (EHS). Rachel is also Company Secretary for Longhurst Group, and therefore has direct and independent access to the Board to escalate concerns if needed.
Name: Thomas Purdy
Reports to: Director of Property Services
Thomas is responsible for the team that monitors and manages property compliance.
Name: Thomas Bolsher
Reports to: Director of Governance and Compliance
Thomas manages the Group’s EHS team, provides second line assurance to the property teams for compliance and also reports on RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations).
Updated: 21 November 2023