Me and my home

Find out information about the different services we offer. We’re always here to help and point you in the right direction to find out what you need to know.

Me and my home

Information and advice Services we provide

Please click on the links below, for useful advice and information.


Cost of living

We’ve put together some information about where and how to find support. Whatever challenges you’re facing, we want to help.

Customer wellbeing

Investing in you, your family and the community.

Employment and skills

If you are looking to find work, want to brush up on your skills or learn new ones, we can help you.

Money advice

We have a team of money advisors across our region who are here to help you if you’re struggling with your finances.

Useful and advice Key information

The links below will give you information and advice on your tenancy.


Repairs and maintenance

Working with our specialist contractors, we're committed to providing a repairs and maintenance service that you can rely on.

How to pay your rent

We offer a wide range of payment methods to make it easy for you to pay your rent and offer support to help you manage your payments.

Mould and condensation

Mould not only looks unpleasant, but can cause damage to your health, your home and belongings.

Aids and adaptations

We provide an aids and adaptations service which can support our customers.

Customer charters

Our Customer Charters outline the service you can expect to receive as one of our customers.

Home contents insurance

Home contents insurance covers the loss or damage to the things in your home that aren’t part of the structure or building.

Home safety

We take the safety of our customers and their families very seriously. We want you to feel safe and secure in your home.

Safeguarding

We're committed to protecting people's health, well-being and human rights.

Welfare benefits

Keep up to date with information about benefit changes online so you understand whether you can apply to receive financial support.

Change your name

We know there are many reasons why someone may change their name or be known by a different name.

Useful information Resources for our customers

Below is some useful information to help you in your home.


Aftercare

Here you will find all the information you need on your new home, including reporting a repair.

Get involved

We believe you can help us to realise our vision of 'improving lives' by checking we’re taking the right approach.

Ending my tenancy

ou can end a tenancy with us at any time. Find out how to let us know you’re moving.

Leasehold and Shared Ownership

All the information you need, if you are one of our Leaseholders or Shared Owners.

My Account

A personal, secure online account to help you manage your tenancy.

Permission to alter your home

Please inform us of any internal or external physical alterations you wish to make to your property.

Report a defect

If your home was built within the last year and has a problem, repairs to your property are known as defect repairs.

Report ASB

Report anti-social behaviour in your community. We'll see how we can help to resolve a problem where you live.

Complaints

We aim to provide an excellent service to our customers and if we get things wrong, we want to put them right and learn from our mistakes.