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How to pay your rent

We offer a wide range of payment methods to make it easy for you to pay your rent, and offer support to help you manage your payments.

How to pay your rent


If you are having any difficulties with paying your rent, related to coronavirus or otherwise, then we are here to help.

Our dedicated team of income and money advice experts are on hand to listen to your concerns and provide clear and compassionate guidance.

They will assess all of your options and ensure that you’re accessing any support you are entitled to.

Please do not suffer in silence. There are options available to you, and we are here to help.

If you are worrying about your finances, pick up the phone and speak to us today - call 0300 123 1745 and press 2 to speak to the Income Team.

For more information about our services to you during the Coronavirus outbreak please visit our advice page for customers:

You can check your balance via My Account, our online tenant platform, find out more about Welfare benefits to see if you're entitled to further support, or register for our Money Advice service to help you manage your rent payments.

It is your responsibility to manage your rent payments, but we're here to give you advice. 

  What happens if I do not pay my rent?

Payment methods

Direct Debit

This is the easiest way to pay if you have a bank or building society account and it’s simple to arrange. There are no extra charges and in the unlikely event of an error you are guaranteed a refund from your bank or building society.

Please call our Income Team on 0300 123 1745 to set up a Direct Debit over the phone.

Debit or credit card

You can make payments over the phone using your debit or credit card by calling our payment service provider Allpay on 0330 041 6497. To make the payment you will need to have your 19 digit Allpay PRN number, which can be found on the front of your Allpay card, and your debit or credit card details.

If you need further assistance, you can ring us on 0300 123 1745, selecting option 2 for the Income Team.

We can also help you set up a direct debit over the phone. You can choose to make your regular payment on a day that suits you.

Allpay online

Log onto our online bill payments platform, Allpay, and enter your Allpay card and debit or credit card numbers.

Connect to Allpay

The Allpay app

You can now download an Allpay app to make payments online from the Apple App Store and Google Play:

Once you have logged into the app you can save all your payment reference numbers, bank card details and payment amounts so you don’t have to enter them every time you want to make a payment.

Visiting the Post Office or a PayPoint

Take your payment along to any Post Office or PayPoint outlet with your rent payment card and they will give you a receipt.

Do you need support?

Call our Income team on 0300 123 1745  (option two) if you're experiencing issues with paying your rent, or if you want to:

  • Discuss your rent account
  • Find out more about any of the ways to pay your rent
  • Get advice on benefits you may be entitled to
  • Request a rent statement
  • Get access to independent, free organisations that can give you budgeting and debt advice.

Click here to find out our promises to you - please read our Customer Charter.

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