Get involved

We value your views, so we want to work with you and listen to what you have to say, to make sure that we're doing the best we can to meet your needs.

Get involved

Help us make changes for the better

We are always looking for new ways of getting you involved. We constantly review the way we involve customers in scrutinising our services and have introduced a Scrutiny Team who communicate feedback to Board members and senior staff.

You can get involved and help us improve the way we do things too. Joining one of our groups is a great way to develop new and existing skills, gain experience and meet new people, as well as help to improve the services you get from us.

Get involved with one of our customer panels

There are local panel groups for your housing provider. Each group reports to our Longhurst Customer Scrutiny Team.

How much time is required?

There are four meetings each year, with lunch provided.

What’s in it for you?

You’ll get access to professional training programmes to improve your skills and knowledge, including CV and meeting skills. We’ll also pay reasonable travel expenses.

What we need from you

These panels have been set up to scrutinise and review our performance. You will have an input in developing and changing policies and procedures, reviewing complaints and helping to monitor our service standards. All panels are led and chaired by our customers.

If you think you could make a difference and would like to get involved, please get in touch.

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