Get involved

Help us make changes for the better

If you live in one of our homes and/or receive the care and support services we provide, you can help us to realise our vision, to improve the lives of our customers by checking we’re taking the right approach, tracking our performance and influencing the decisions we make.

Joining one of our groups is a great way of developing new and existing skills, gaining experience and meeting new people, as well as helping to improve the services you receive from us.

Get involved with Longhurst Group

Mystery shopper - four times a year

Mystery shoppers will test key customer contacts by visiting our office, over the phone or via email and feed back to us about their experience.

Reading panel - 30 minutes a month

This panel reviews and checks documents via email to ensure that they are customer friendly. Great for customers who are short on time but want to get involved.

Independent Complaints Panel (ICP)

The ICP is made up of customers whose responsibility it is to monitor and resolve customer complaints. Fully subscribed.

Clean inspectors - one hour a month

Review the cleaning service in your area. This is a great opportunity to provide us with feedback while monitoring the standard of work.

Green inspectors - one hour a month

These inspectors review the grounds maintenance service in their area. They provide feedback and monitor the standard of work.

Supporting Longhurst Group

Please apply if you’re looking for an opportunity to influence strategic decisions affecting the services received by all our customers and the future direction of the business.

Longhurst Group Customer Forum - one day a month

Becoming a member of this panel will give you a greater say in how Longhurst Group operates, helping to provide governance while having an opportunity to shape the Group’s future.

Scrutiny team

Customers monitor, reviews and inspects the quality of our services. They also recommend improvements and encourage other customers to share their views.

Success Stories

Here are just some of the ways our customers have helped us to improve our services.

A guide to residents associations

An introduction to residents associations - detailing what a residents association is, the benefits of creating or joining one…

Interested in the Longhurst Group Customer Forum? You can read our Customer Forum Annual Review here.

Download the latest Customer Engagement Newsletter here.

If you have any other ideas to help other customers get involved, get in touch with the Customer Engagement Team at
customer.engagement@longhurst-group.org.uk