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Get involved at Longhurst Group

We believe that by giving you a voice by joining one of our customer involvement groups, you can help us to realise our vision of 'improving lives' by checking we’re taking the right approach.

Get involved

We're now accepting applications for the Longhurst Group Customer Forum


Interested in the Longhurst Group Customer Forum? You can read our Customer Forum Annual Review here.

Help us make changes for the better

If you live in one of our homes and/or receive the care and support services we provide, you can help us to realise our vision of to improve the lives of our customers by checking we’re taking the right approach, tracking our performance and influencing the decisions we make.

Joining one of our groups is a great way of developing new and existing skills, gaining experience and meeting new people, as well as helping to improve the services you receive from us.

We want to make these groups accessible to everyone, and so we can provide transport, where required –  or cover travel expenses for customers who have their own transport.

Get involved with one of our customer panels

In your home

Getting involved has never been easier and can be done from the comfort of your own home. We offer the opportunity to participate in online surveys and reading as well as over the telephone.

In your neighbourhood

To influence the decisions that are made at a local level there are involvement options available, some of these will vary between areas.

As a group

At Longhurst Group, we aim to involve you at the heart of the decision making process by listening to your ideas.

Supporting Longhurst Group

Please apply if you’re looking for an opportunity to influence strategic decisions affecting the services received by all our customers and the future direction of the business.

Other ways to get involved

The Housing Ombudsman's Resident Panel provides an opportunity for residents to who have used their services to give feedback

Here are just some of the ways our customers have helped us to improve our services.

Appealing to customers who are carers!

We are asking customers who have caring responsibilities to please get in touch. Help us to learn how best to support our customers who are carers by sharing your ideas and experiences.

If you have any other ideas to help other customers get involved, get in touch with the Customer Engagement Team at

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