Help us make changes for the better
If you live in one of our homes and/or receive the care and support services we provide, you can help us to realise our vision, to improve the lives of our customers by checking we’re taking the right approach, tracking our performance and influencing the decisions we make.
Joining one of our groups is a great way of developing new and existing skills, gaining experience and meeting new people, as well as helping to improve the services you receive from us.
Get involved with Longhurst Group
Mystery shopper - four times a year
Mystery shoppers will test key customer contacts by visiting our office, over the phone or via email and feed back to us about their experience.
Reading panel - 30 minutes a month
This panel reviews and checks documents via email to ensure that they are customer friendly. Great for customers who are short on time but want to get involved.
Clean inspectors - one hour a month
Review the cleaning service in your area. This is a great opportunity to provide us with feedback while monitoring the standard of work.
Supporting Longhurst Group
Please apply if you’re looking for an opportunity to influence strategic decisions affecting the services received by all our customers and the future direction of the business.
Longhurst Group Customer Forum - one day a month
Becoming a member of this panel will give you a greater say in how Longhurst Group operates, helping to provide governance while having an opportunity to shape the Group’s future.
Interested in the Longhurst Group Customer Forum? You can read our Customer Forum Annual Review here.
If you have any other ideas to help other customers get involved, get in touch with the Customer Engagement Team at