Get involved

Help us make changes for the better

If you live in one of our homes and/or receive the care and support services we provide, you can help us to realise our vision of to improve the lives of our customers by checking we’re taking the right approach, tracking our performance and influencing the decisions we make.

Joining one of our groups is a great way of developing new and existing skills, gaining experience and meeting new people, as well as helping to improve the services you receive from us.

We want to make these groups accessible to everyone, and so we can provide transport, where required – or cover travel expenses for customers who have their own transport.

Get involved with one of our customer panels

Longhurst Group Customer Forum

This customer group will help to influence what we do and how we do it.

Get involved

In your home

Getting involved has never been easier and can be done from the comfort of your own home. We offer the opportunity to participate in online surveys and reading as well as over the telephone.

Mystery shopper - four times a year

Mystery shoppers will test key customer contacts by visiting our office, over the phone or via email and feed back to us about their experience.

Reading panel - 30 minutes a month

This panel reviews and checks documents via email to ensure that they are customer friendly. Great for customers who are short on time but want to get involved.

Surveys - five minutes

This panel reviews and checks documents via email to ensure they are customer friendly. This group is great for customers who are short on time but want to get involved.

In your neighbourhood

To influence the decisions that are made at a local level there are involvement options available, some of these will vary between areas.

Clean inspectors - one hour a month

Review the cleaning service in your area. This is a great opportunity to provide us with feedback while monitoring the standard of work.

Green inspectors - one hour a month

These inspectors review the grounds maintenance service in their area. They provide feedback and monitor the standard of work.

Housing surgeries

Local surgeries provide the opportunity to meet with Longhurst Group colleagues to discuss your housing needs.

As a group

At Longhurst Group, we aim to involve you at the heart of the decision making process by listening to your ideas.

Editorial panel - two hours every three months

Meet with our Communications Team to review each edition of ‘Our Voice’ and plan articles or themes for future editions.

Focus groups - one and a half hours

These small group of customers get together, alongside colleagues, to discuss an idea before it’s launched.

Independent Complaints Panel (ICP)

The ICP is made up of customers from four housing associations whose responsibilty it is to monitor and resolve customer complaints.

Supporting Longhurst Group

Please apply if you’re looking for an opportunity to influence strategic decisions affecting the services received by all our customers and the future direction of the business.

Longhurst Group Customer Forum - one day a month

Becoming a member of this panel will give you a greater say in how Longhurst Group operates, helping to provide governance while having an opportunity to shape the Group’s future.

Regional customer conference - two hours every four months

A regional conference to discuss key topics and to keep up to date.

Tenant Scrutiny Projects - two days a month

Customers monitor, reviews and inspects the quality of our services. They also recommend improvements and encourage other customers to share their views.