As part of Longhurst Group's commitment to openness and transparency, we are keen to share our performance statistics with our customers and stakeholders.
We produce a quarterly report on overall performance in key areas of customer satisfaction, repairs and complaints, with both our targets and actual figures detailed below. These reports highlight where we have performed well, as well as areas where improvement is required.
Our performance – January–March (Q4) 2021/22
The graph below shows our cumulative figures from April–March 2022.
Customer satisfaction with how we handle complaints is below target for the 2021/22 financial year and we are working to improve our response times to formal complaints.
Repairs and servicing
Housing and communities
Arrears and re-let timescales
Community Investment – improving lives
Our commitment to improving lives is illustrated by excellent results from our Community Investment initiatives, with over 5,000 customers supported by the Group. The target of 3,429 is for the full twelve months to April 2022. The Group has exceeded this.
The chart below shows the percentage of customers whose health and wellbeing and economic resilience have improved over the period.
The target for both Health and Wellbeing and Economic Resilience improvements is 85 percent.
Updated: 22 June 2022