Improving Lives 2025 Strategy
Longhurst Group already makes a positive difference to thousands of people’s lives, but we want to do even more. Our customers are at the centre of everything we do and we intend to work even harder to identify what is most important to them and provide the support they need.
Consolidating the Group enables us to do even more to improve the lives of our customers but we are committed to gaining the efficiencies of being one organisation without losing connection with our local communities.
By focusing our efforts into two clear areas between now and 2025, we believe we will be able to achieve even more, both as an organisation and in partnership with others.
Supporting customers with their health and wellbeing and helping them improve their economic resilience will help us enhance the high-quality housing and services we already provide.
We will continue to be a leading housing group, developer and provider of care and support, investing in our communities and delivering integrated services where they are needed most. Recognising we have more elderly, vulnerable and disabled customers, we will ensure our integrated offer is accessible to all.
Who we are
Longhurst Group owns and manages over 23,000 homes across the Midlands and East of England.
We are a charitable housing association registered as a community benefit society and registered with the Regulator of Social Housing. We are rated G1, V1 by Homes England and A3 by Moody’s.
Having been made up of four member companies – Axiom, Friendship Care and Housing, Longhurst and Havelok Homes and Spire Housing – in July 2019 we came together to form a single organisation called Longhurst Group.
The organisation operates in more than 50 local authority areas. We have over 1,100 colleagues, 10 office bases and over 80 care and support locations.
Based on the solid foundations of our strong financial performance, strong governance and robust approach to managing risk, we are confident that the ambitious plans laid out in this strategy can be realised.
Our customers are at the centre of everything we do and we intend to work even harder to identify what is most important to them and provide the support they need.
Our purpose, vision and values
Everything we do is about ‘improving lives’. From the great homes and care and support services we provide to projects that make a positive difference.
We have developed a greater understanding of our customers and gained further insight into what their requirements might be in relation to their home and the support they might need.