Our people and culture

Our aim

  • Our value-driven, fun and inclusive culture will be reflected in everything we do.
  • Working together as one team, motivated by strong, inspirational leaders, we will achieve high-performance and continue to provide care, support, commitment and dedication to our customers.
  • Our people will take personal ownership and communicate honestly and effectively with each other and with our customers, listening, understanding and showing empathy. Utilising continuous learning and development, we will ensure our people have the skills, knowledge, attitudes and behaviours they need to make a positive difference now and in the future.

Health and wellbeing

  • Embrace equality and diversity in all we do.
  • Support the mental and physical wellbeing of our people through a range of advice and support services.
  • Have a range of family-friendly policies that support people with responsibilities outside of work, such as carers, parents, etc.
  • Develop a culture of flexible, agile working to encourage a healthy work life balance that balances organisational needs and workforce mobility.
  • Have great places to work which are in the right locations and provide a positive environment that helps people thrive.
  • Implement technology that better connects our people with each other and our customers.
  • Encourage trust and autonomy so that people feel empowered to act and have freedom to innovate and use their skills and expertise in pursuit of our strategic goals.
  • Develop a coaching culture to support learning and development.
  • Empower our managers to support and develop high-performing teams and create a culture of learning and continuous improvement.

Economic resilience

  • Ensure we pay and reward our people in a fair way. 
  • Ensure opportunities are open to everyone to progress and develop.
  • Retain great people by being a great employer that recognises and rewards excellence.
  • Encourage people into work through a range of employment and training initiatives.
  • Invest in people, through learning and leadership development, so they can progress and develop their careers.
  • Provide access to financial advice and support as part of our employment offer. 
  • Work to address the gender pay gap, delivering on our agreed action plans.
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