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Our integrated housing, care and support offer

Our Aim

  • We will be renowned in the housing sector for providing a clear and successful integrated housing, care and support offer.
  • Recognising that we have more older, vulnerable and disabled customers, the way we meet social care needs will complement our wider housing purpose, ensuring we can plan and deliver housing and care and support services in a holistic way. 
  • Our integrated offer will deliver innovative, personalised services that support people to sustain healthy, secure and independent lives within the communities they wish to live.
  • Underpinning this will be an ethos of adult-to-adult relationships with customers, ensuring our approach encourages independence.

Health and wellbeing

  • Provide opportunities that enhance people’s lives. 
  • Provide support for people with disabilities.
  • Embrace technological advances, looking to best utilise assistive technology.
  • Commit each year to reinvesting and improving care and support standards and outcomes for our customers.
  • Grow floating housing, care and support services for older people.
  • Ensure our policies and procedures remain flexible enough to ensure an aligned approach to aids and adaptations across housing, care and support.
  • Look at rolling out handyperson services to help reduce social isolation and aid fall prevention.

Economic resilience

  • Tackle homelessness.
  • Provide accessible services and embrace digital communication for our customers.
  • Improve pre-tenancy readiness.
  • Maximise access to benefits.
  • Help people become better prepared for starting a tenancy.
  • Help people become workready through access to apprenticeships, graduate programmes and other training and development.
  • Provide money management support through our money advice service.
  • Understand and work to address the barriers to employment for different people.
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