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Our customers

We have developed a greater understanding of our customers and gained further insight into what their requirements might be in relation to their home and the support they might need.

We have identified the following themes about our 15,653 general needs customers:


Of those who decided to answer a question about whether they had a disability (10,151), 31% of people (3,183) stated they are disabled.


Family structure

Just over 17% (2,683) are a single parent family with at least one child.



Approximately 18% (2,809) are in full-time employment.

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