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Our customers and our communities

Our Aim

  • As a single organisation, operating from a strong financial and governance platform, we’ll be able to do more for our customers.
  • We will maintain the personal touch, providing a localised and dedicated service.
  • We will listen to our customers, care about our communities and support people to live the life they choose to.

Health and wellbeing

  • Look to develop the Community Champion role across the organisation. 
  • Continue to work hard to reduce social isolation.
  • Prepare colleagues to prevent crisis through early detection and intervention. 
  • Provide access to mental health support and support to people experiencing domestic abuse.
  • Where appropriate, deliver the Longhurst Group Academy model across our communities to increase life skills and employment opportunities
  • Provide a range of opportunities for customers to get involved to help shape and influence the services they receive and volunteer with community projects. 
  • Use a comprehensive customer information database to proactively target support services for the customers and communities that need them most. 
  • Provide access to support and activities for carers.
  • Find innovative ways to deliver a network of community initiatives. 
  • Provide community-led solutions to local problems: listen, learn and deliver.

Economic resilience

  • Provide access to services that support people to address financial hardship, manage their finances, maximise their income and address fuel poverty.
  • Extend our money advice service and our employability and training offer.
  • Extend our pre-tenancy preparation and tenancy sustainment services.
  • Help people access apprenticeships as a route to skilled employment.
  • Ensure the money we spend delivers wider social and economic benefits.
  • Develop House 2 Home projects across our communities.
  • Tackle homelessness by providing access to emergency short-term accommodation, move-on support, hostels and young persons’ foyers.
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