Our Voice - Autumn 2020

Hello and welcome to the Autumn 2020 edition of Our Voice – Longhurst Group’s customer magazine.

Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.

As ever there’s something for everyone. We hope you enjoy your read and we look forward to bringing you the next edition in the Winter.

Download our audio version of the Autumn 2020 edition of Our Voice here.

On the cover Bharat's delight at learning new skills

A customer says he’s been able to keep his brain active thanks to the work of colleagues at our Skills and Development Centre in Peterborough.

Work with Peterborough homeless gets Royal Focus

Our work to tackle homelessness in Peterborough has been welcomed by the Duke of Cambridge, Prince William.

Improving lives with the handover of fully accessible homes near Peterborough

Two families will soon move in to two new fully accessible homes near Peterborough after we took handover.

Doe hailed as 'lifesaver' for CPR actions

A colleague has been praised for saving the life of a customer at one of our sheltered housing schemes in Lincolnshire.

Improving Lives Domestic abuse charity to use our homes as refuge

Victims of domestic abuse in Leicestershire will benefit from new refuge accommodation following our link-up with a leading charity.

Money and Employment advice

Gemma thanks one of our Money Advisors for helping her sort out her finances before university

Rob's Top 5 Tips - Updating your CV

Our new and improved online employment and skills offer

Burley's to become Idverde

Customers in our South region who receive services from Burleys will soon notice the organisation is undergoing a rebrand.

Emma's head shave success

One of our colleagues ‘braved the shave’ and raised hundreds of pounds for a hospital ward where her sister is receiving treatment.

Text message feedback system proves a hit

Our new text message feedback service has proved incredibly popular since its launch back in June.

A Day in the Life... Customer Engagement Officer

Becky Budge is one of our Customer Engagement Officers. As part of her role, she’s heavily involved with the new text message feedback system.

Our promises to you

Your questions answered

You said, we did...

Robert determined to make the most of his new home

Longhurst Group has housed a man who spent more than six years living on the streets of Peterborough, following a drive to tackle rough sleeping during the first phase of the Coronavirus pandemic.

Customers become clean and green inspectors to help maintain standards

A number of customers have come forward to train as Clean and Green Inspectors to help us improve cleaning and grounds maintenance standards across our schemes.

Two new freezers donated to domestic abuse charity's refuge

A charity which helps victims of domestic abuse in Lincolnshire has benefited from our Housing Team Donation Fund.

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