Your questions answered...

Welcome to our brand new ‘Your Questions Answered’ feature. In every edition, our customer services experts Leanne Whalley and Ian Smith will get to the bottom of your questions and enquiries.

I get confused by the options I can press on your main switchboard. Can you confirm what they are for me, please?

From Derek in Grimsby.

Thanks for getting in touch, Derek. When you call our main telephone number – 0300 123 1745 – you then have the choice of four options. You should press option 1 to report a repair, query an existing repair, or for a gas servicing query. This should be used for all repairs and gas servicing queries.

Option 2 is for our Income Team, where you can make rent payments, set up a direct debit, discuss any rent queries you may have or find out how much Housing Benefit is being paid directly to your rent account.

Press option 3 for Customer Services, then select your local office. This should be used for all general enquiries, including returning welfare calls from Housing Officers.

Finally, option 4 is for our Care and Support schemes. This is a dedicated line for relatives of residents in our Care and Support schemes.

I don’t want to provide feedback via your new text messaging service, how else can I leave it?

From Shirley in Nottingham.

Thanks for your question, Shirley. As part of our new text messaging feedback service, we’ve also launched a ‘listening post’ on our website. Customers can fill in this form to leave feedback on any aspects of our service at any time.

You can also leave us feedback in a number of other ways. You can call us on our main number, 0300 123 1745, use the contact form on our website or use our social media channels to get in touch.

All the details of our social media profiles can be found at the front of this magazine. We’re always keen to hear from our customers as your feedback helps us to improve our services, so please let us
know how we are performing.


    
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