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Repairs and maintenance

Working with our specialist contractors, we're committed to providing a repairs and maintenance service that you can rely on.

Repairs and maintenance

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Not all repairs are our responsibility and you may be responsible for carrying out some of the repairs that are needed in your home. You’ll find all the information you need to know before you report a repair below.

*If you’re a shared owner or leaseholder, your repair obligations will differ from our rented properties. Please click here for further information.

  For more information, please get in touch

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Heating and hot water

Aaron Services delivers our heating repairs and servicing as well as new heating installations and electrical testing.

We know it’s important that your central heating or hot water system works and, when it doesn’t, it can be a major frustration and inconvenience.

There could be several reasons why these systems aren’t working, but, fortunately, there are a few checks and quick fixes that you can do at home to sort the problem before having to arrange for an engineer to visit.

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Mould and condensation

We appreciate that extreme cases of damp and mould are harder to manage, and we’d always encourage customers to report these to us so that we can address them.

You can help us by ensuring you do everything you can to help keep your home free from condensation and mould. Here is some advice and guidance on how to deal with condensation-related mould in your home.

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Improvements to your home

We know you may want to make alterations to your home, whether it be internal, external or just adapting it to maintain your independence. You might need our permission or help to do this, but we’re here to help.

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Grounds maintenance and cleaning service

If your home comes with a grounds maintenance or cleaning service, here are the service standards you can expect.

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When you leave your home

We let all our homes to our lettable standard and expect your home to be at the same standard when you leave. Here are the expectations for when you decide to leave your home.

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Repairs policy and service standards

This is how we deliver our repairs and maintenance activities and how we aim to provide a quality repairs service.

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Updated: 21 February 2024

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