To help us clear a significant backlog of repairs and focus on the most essential jobs, we’re now only focusing on essential repairs for all new requests we receive.
This means that all new non-essential repairs will be paused for the time being. If you’ve already reported a non-essential repair, this will still go ahead.
Please note, we’ll continue to prioritise jobs based on the immediate health and safety risk they pose and the vulnerability of the customers affected.
Find out more about essential and non-essential repairs, and the steps we’re taking to get back on track.