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Contact us

We care deeply about the services we deliver, and are always willing to go the extra mile to offer support. It's never been easier to get in touch with Customer Services in a way that suits you.

Contact us - customer enquiry


To help us clear a significant backlog of repairs and focus on the most essential jobs, we’re now only focusing on essential repairs for all new requests we receive.

This means that all new non-essential repairs will be paused for the time being. If you’ve already reported a non-essential repair, this will still go ahead.

Please note, we’ll continue to prioritise jobs based on the immediate health and safety risk they pose and the vulnerability of the customers affected.

Find out more about essential and non-essential repairs, and the steps we’re taking to get back on track.

Customer enquiries

Your enquiry
To help us resolve your enquiry as quickly as possible please include as much information as you can.

Please tick the box below and follow the instructions to help us stop spam emails
Once you have submitted your form, you'll receive an email confirmation. If you haven’t received confirmation of your enquiry within an hour, please call us during office hours on 0300 123 1745 and select option 3. Don’t forget to check your junk/spam.
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