Contact us

We care deeply about the services we deliver, and are always willing to go the extra mile to offer support. It's never been easier to get in touch with Customer Services in a way that suits you.

Contact us - customer enquiry


We have now closed all of our offices. They will remain closed until the latest government restrictions are lifted.

We still want to stay connected with our customers and that means you are likely to receive more phone calls and emails from us as we communicate with you in a different way.

We are also carrying out wellbeing calls to customers to check how you are doing and see if we can be of assistance.

When we phone, we will identify ourselves as Longhurst Group but if you have any concerns, please call us on 0300 123 1745 to check that it’s a legitimate call.

 For more information please visit our dedicated Coronavirus advice page for customers:

Customer enquiries

Your enquiry
To help us resolve your enquiry as quickly as possible please include as much information as you can.

Please tick the box below and follow the instructions to help us stop spam emails
Once you have submitted your form, you'll receive an email confirmation. If you haven’t received confirmation of your enquiry within an hour, please call us during office hours on 0300 123 1745 and select option 3. Don’t forget to check your junk/spam.

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