Contact us - customer enquiry

Contacting Longhurst Group

We’d like to let you know that we’re currently in the process of implementing a new Customer Services system. This is causing some delays to response times for the ‘Contact Us’ forms on our website.

If you have an urgent query while the system is being implemented, we’d recommend that you call us on 0300 123 1745 and press option 3 to speak to our Customer Services Team.

We apologise for any inconvenience this may cause.

CORONAVIRUS UPDATE

Updated: 04/08/2021

As part of our ongoing commitment to provide the best possible experiences for our customers, we’re working hard to improve the repairs service you receive.

We accept that this service is currently below the high standards we want to achieve.

Since we began our repairs contract with Mears Limited at the beginning of April, we’ve been working hard to introduce this new service while dealing with a significant number of jobs.

Many things have contributed to the ongoing delay of repairs, including Mears having to recruit to fill a high number of job vacancies and a backlog of work following a reduction in the number of available appointments during the Coronavirus pandemic.

As a result, we’re now offering appointments for non-emergency repairs within the following timeframes:

Carpentry: Seven weeks [UPDATED 04/08/2021]
Plumbing: Seven weeks [UPDATED 04/08/2021]
Electrical: Five weeks
Roofing: Nine weeks
Groundwork: Seven weeks
Glazing: Seven weeks
Plastering: Six weeks

As Mears take on new operatives, these delays will be reduced.

We’ll review these timeframes on a weekly basis and ensure we keep you informed of any further changes.

We’d like to thank you for your continued patience and understanding as we work hard to provide you with the best possible repairs service.

Further information

For more information please visit our Coronavirus advice page for customers: longhurst-group.org.uk/covid19-updates. We’ll keep the ongoing situation under constant review and will update this dedicated page to reflect any changes, so please check back regularly.

Customer enquiries

What would you like to enquire about? *

Your enquiry

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Last name *

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Email address *

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Once you have submitted your form, you'll receive an email confirmation. If you haven’t received confirmation of your enquiry within an hour, please call us during office hours on 0300 123 1745 and select option 3. Don’t forget to check your junk/spam.