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Updated: 26/08/2021

As part of our ongoing commitment to provide the best possible experiences for our customers, we’re working hard to improve the repairs service you receive.

We accept that this service is currently below the high standards we want to achieve.

Since we began our repairs contract with Mears Limited at the beginning of April, we’ve been working hard to introduce this new service while dealing with a significant number of jobs.

Many things have contributed to the ongoing delay of repairs, including Mears having to recruit to fill a high number of job vacancies and a backlog of work following a reduction in the number of available appointments during the Coronavirus pandemic.

As a result, we’re now offering appointments for non-emergency repairs within the following timeframes:

  • Carpentry: Seven weeks
  • Plumbing: Seven weeks
  • Electrical: Five weeks
  • Roofing: Nine weeks
  • Groundwork: Seven weeks
  • Glazing: Six weeks [UPDATED: 26/08/2021]
  • Plastering: Six weeks

As Mears take on new operatives, these delays will be reduced.

We’ll review these timeframes on a weekly basis and ensure we keep you informed of any further changes.

We’d like to thank you for your continued patience and understanding as we work hard to provide you with the best possible repairs service.

Further information

For more information please visit our Coronavirus advice page for customers: We’ll keep the ongoing situation under constant review and will update this dedicated page to reflect any changes, so please check back regularly.

Customer enquiries

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