Our Voice - Winter 2021
Hello and welcome to the Winter 2021 edition of Our Voice – Longhurst Group’s customer magazine.
Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.
As ever there’s something for everyone. We hope you enjoy your read and we look forward to bringing you the next edition in the Spring.
Temporary changes to improve our repairs service
We have lots of outstanding repairs that need to be completed. To help us clear the backlog and focus on the most essential jobs, we’ve introduced further changes.
College students design and make sculptures for development’s show home
We've teamed up with local art and design students to produce a series of garden structures for a new show home near Grantham.
You and your home... Condensation
As the weather changes, many of us may be experiencing increased condensation in our homes. Here we find out more about what condensation is, how to deal with it and how to try and avoid it becoming a problem…
Text message feedback service proves a hit with customers
Our customers have sent more than 24,000 pieces of feedback over the last year via our text messaging feedback service.
Our commitment to keep tackling ASB and fly-tipping
Tackling anti-social behaviour and fly-tipping remain key targets for the Group right across our operational area.
How we can help tackle hoarding woes
We're committed to dealing with cases of hoarding in a professional, respectful and sensitive manner.