Our Voice - Winter 2021

Hello and welcome to the Winter 2021 edition of Our Voice – Longhurst Group’s customer magazine.

Our Voice front cover Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.

As ever there’s something for everyone. We hope you enjoy your read and we look forward to bringing you the next edition in the Spring.

Download our audio version of the Winter 2021 edition of Our Voice here.

On the cover Introducing our community heroes

From all your nominations, the winners of this year’s Community Heroes awards have been announced. We’ve presented each of them with a hamper and a winner’s certificate.

Temporary changes to improve our repairs service

We have lots of outstanding repairs that need to be completed. To help us clear the backlog and focus on the most essential jobs, we’ve introduced further changes.

College students design and make sculptures for development’s show home

We've teamed up with local art and design students to produce a series of garden structures for a new show home near Grantham.

Let our Employment and Skills Team help you take the next step

As we tick over into 2022, many people will be considering a change of job or learning new skills as they ready themselves for the next step in their lives.

Improving Lives Dave's delight at sorting his hoarding issues

Dave was struggling to cope. However, after the intervention of our floating support teams, he’s now back on track and says it’s like a weight has been lifted off his shoulders.

Money and Employment advice

Ex-trapeze artist Jane thanks money advisors for getting her finances in order

Support Services are available to our leaseholders

You and your home... Condensation

As the weather changes, many of us may be experiencing increased condensation in our homes. Here we find out more about what condensation is, how to deal with it and how to try and avoid it becoming a problem…

Text message feedback service proves a hit with customers

Our customers have sent more than 24,000 pieces of feedback over the last year via our text messaging feedback service.

How we’re performing against our key targets

At Longhurst Group, we’re committed to achieving high levels of performance in everything we do. We constantly monitor our performance, which helps us to identify areas where we need to improve.

A Day in the Life... Leasehold Scheme Manager

Tony Morris is a Leasehold Scheme Manager at Longhurst Group. Here, we spend a day with Tony to see what his job entails…

Our promises to you

You said, we did...

Our commitment to keep tackling ASB and fly-tipping

Tackling anti-social behaviour and fly-tipping remain key targets for the Group right across our operational area.

How we can help tackle hoarding woes

We're committed to dealing with cases of hoarding in a professional, respectful and sensitive manner.

Emily launches litter pick group

Around a dozen people took part in a community litter pick organised by a customer at one of our supported housing schemes in Nuneaton.

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