Our Voice - Summer 2020

Hello and welcome to the Summer 2020 edition of Our Voice – Longhurst Group’s customer magazine.

Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.

As ever there’s something for everyone. We hope you enjoy your read and we look forward to bringing you the next edition in the Autumn.

Download our audio version of the Summer 2020 edition of Our Voice here.

On the cover First residents move in to Willow Court

The first residents have moved in to our brand new Willow Court extra care facility in Whittlesey.

Harry's Pledge will help us support carers better

We’ve signed up to make a renewed commitment to carers, in conjunction with its founding partner Harry’s Pals.

New Customer Charter launched

We’ve launched a brand new Customer Charter to demonstrate our commitment to high service standards for our customers.

Give us your feedback via our new text message service

We’re delighted to announce that we’ve launched a great new way for you to tell us what you think about your experiences of the services we provide.

Improving Lives We're proud to be investing in you and your communities

We’re committed to providing services that go beyond those of a traditional landlord...

Money and Employment advice

Food parcels donated to grateful Phoenix Court residents

Residents at Phoenix Court in Gainsborough have been provided with a variety of food products during the Coronavirus pandemic.

Homeless man turns his life around with help of Fair View Court

A man who found himself “in a deep black hole” through drug addiction and homelessness has praised colleagues at one of our homeless shelters.

Colleagues help to run a hotel for the homeless

Colleagues from our homeless schemes in Peterborough are helping to staff a hotel in the city to accommodate rough sleepers during the Coronavirus crisis.

A Day in the Life... Housing Officer

Mark is one of our Housing Officers, working across the Skegness area. He is often out and about working with customers to address a series of issues.

Our promises to you

New Mears app launched to improve service

We’ve teamed up with Mears – our heating servicing and repairs contractor – to make it even easier for our customers to connect with them when they book an appointment.

Complaints procedure improved to achieve positive results faster

We’re pleased to have introduced a new stage in our complaints procedure to help achieve satisfactory outcomes for customers more quickly.

New app allows you to record and submit noise issues to us

Customers will benefit from being able to use a new app to report noise nuisance. We’ve agreed to roll out use of The Noise App following the success of a recent trial period.

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