Our Voice - Summer 2020
Hello and welcome to the Summer 2020 edition of Our Voice – Longhurst Group’s customer magazine.
Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.
As ever there’s something for everyone. We hope you enjoy your read and we look forward to bringing you the next edition in the Autumn.
Harry's Pledge will help us support carers better
We’ve signed up to make a renewed commitment to carers, in conjunction with its founding partner Harry’s Pals.
New Customer Charter launched
We’ve launched a brand new Customer Charter to demonstrate our commitment to high service standards for our customers.
Food parcels donated to grateful Phoenix Court residents
Residents at Phoenix Court in Gainsborough have been provided with a variety of food products during the Coronavirus pandemic.
Homeless man turns his life around with help of Fair View Court
A man who found himself “in a deep black hole” through drug addiction and homelessness has praised colleagues at one of our homeless shelters.
New Mears app launched to improve service
We’ve teamed up with Mears – our heating servicing and repairs contractor – to make it even easier for our customers to connect with them when they book an appointment.
Complaints procedure improved to achieve positive results faster
We’re pleased to have introduced a new stage in our complaints procedure to help achieve satisfactory outcomes for customers more quickly.