Coronavirus: working from home

  Last updated: 31/07/2020

With offices unlikely to fully reopen until January 2021, where you have the capability to work from home then you must continue to do so.

Many colleagues have embraced and enjoyed working from home, even if it’s meant making do with less than perfect conditions, but some people have struggled, for a variety of reasons.

We know we need to take all of this into account as we deliver this new approach, so we’ll be capturing even more feedback and learning along the way. 

If you have any concerns about continuing to work from home, it’s crucial that you talk to your line manager as soon as possible.

Please continue to ICT advice around accessing technology from home, and please remember to let ICT know of any equipment you have taken home with you.


Our ICT systems

If you should have to work from home, please download this document for instructions on how to access work emails from your home/personal computer.

  • Please note the only supported browsers for this are Internet Explorer, Google Chrome and Microsoft Edge Chronium.
  • Change your passwords when prompted
  • Passwords are limited to 42 days before expiring. A password older than 42 days will not grant access until you speak to IT Support Desk.
  • It is also good practice to ensure you are resetting you work computer passwords promptly when advised to do so. This will ensure you will still be able to access your work laptop while working away from the office.

Resetting your password

  • To reset your password, log in to any Longhurst Group computer and hit CTRL+ALT+DEL on your keyboard
  • The fourth option in this menu is 'Change a password'. Select this and replace as required. Please ensure your new password meets the minimum requirement e.g. MyDog1995

If you have any questions about accessing emails from home or changing your password, please contact the ICT Support Team.


Keeping information safe while working from home

Although so much is going on at the moment and the way we are working has changed significantly, it is more important than ever that we remain mindful of customer and colleague data.

Scammers, people who may be contacting you on the phone or online, will see this current situation as an opportunity to catch people out, so please take every precaution you can. If something doesn’t look or feel right, then it probably isn’t.

Here are some simple steps that you can take while working from home:

  • Lock your computer when you are away from it. Information still needs to be kept confidential
  • Do not send work-related information or other people's personal information to your own personal device.
  • If you can, put your laptop away in a locked cupboard/cabinet when the house is empty.
  • Minimise the volume of files and paper records that you are keeping at home.
  • Where you have to have paper records, please lock them away or put them somewhere safe if at all possible.
  • Bring all work equipment and documents into your home, and don’t leave them in your vehicle.
  • Be mindful of very sensitive/confidential conversations that may need to be had and keep these private, especially if this involves someone’s current health circumstances.
  • If you receive an email that you don’t trust, please flag it immediately with ICT to check. Do not respond to the sender until you know that it's safe.

Remember that despite the current situation, rules around data protection still apply, so think about what you may be asked to share and whether we can do so. If in any doubt, please contact Di Raphael or Rachel Challinor.


ICT support for those working from home

  • Hardware requests

    If your home working set up is proving increasingly challenging and you feel that some additional kit would make life easier, the ICT team is here to help.

    If you need particular piece of equipment, please raise a case with ICT service desk via the ICT portal.

    To ensure that you can get the right equipment as quickly possible and keep track of where items are, it’s really important that you take this approach rather than visiting an office to pick something up.

    Whether it’s a case of making existing equipment available or providing new kit, the ICT team will do their best to fulfil these requests as soon as possible.

  • Company laptop users

    If you require any additional computer equipment, such as a monitor or a mouse, or if you have already taken some of these items home, please complete this form.

  • PC users

    To support some of the colleagues currently unable to work from home, a checklist is being made available, via line managers, to determine the suitability of colleagues’ home devices to enable them to comfortably work from home.

    If your device is deemed suitable, please download these guidance notes on how to access Citrix. You will be unable to use Skype, so please use a mobile phone if you need to make a call.

  • Skype

    Where possible, please use a work mobile phone if you have one to make calls to other mobile phones rather than going through Skype.

    When making calls via Skype, please ensure you are selecting ‘Skype call’ from the drop down menu, rather than a colleague’s work or mobile number. This allows us to keep more lines free.

    Please ensure you are updating your location on Skype to make colleagues aware of where you are working from. This can be done on the main Skype screen underneath your name, by selecting the drop down menu, typing your location and selecting for others to be able to view.

  • Conference calls

    Our ICT Service Desk has been receiving a lot of requests for various video-conferencing/webinar solutions to be installed on company devices.

    We already have Skype for Business and Microsoft Teams which have the ability to video-conference (if you have a webcam) and to share screens.

  • VPN

    If you logged on to your work laptop in one of our offices on Tuesday, 17 March you will have a new version of VPN installed. This means you will no longer need to manually connect to VPN when working away from the office, it will connect automatically.

    If you weren’t in one of our offices on Tuesday, 17 March, you will need to manually connect to our VPN.

    Follow the process you usually would for doing this, guidance notes can be found here, but if you have any problems, please contact the ICT Service Desk.

  • Passwords

    If your password expires while working away from the office, it can only be reset by our ICT Team. Passwords have now been changed to expire after 90 days rather than the usual 30 days.

  • Office 365

    Please access Office 365 through the internet, the tab will open automatically when you open the internet using Chrome, along with a tab for SharePoint.

    If you don’t use Chrome, you can access Office 365 here. You can log in to Office 365 online using your computer log-in details. If you would like access to your work emails on your mobile phone, please click here for instructions.

  • Broadband capacity at home

    You may find your laptop is running slower than usual from home, this could be down to other people in your household using the internet for streaming, downloading or gaming.

  • ICT projects and requests

    Please note all project work, work requests and other non-essential requests will be looked at when time allows.

    The ICT team have created a range of helpful hints and tips to help colleagues to access the technology and systems they need from home.

 Working from home ICT factsheets

Click below to download a range of useful guidance documents prepared by our ICT team to help you get set up working from home.

You will need access to SharePoint and a Longhurst Group log-in to view and download these resources.

If you need a copy of these documents to provided on email, even to a non-work email address, please contact the Communications team.

 Docking Station Connections

 How to access Citrix from home

 How to access Longhurst Group VPN from home

 How to access work emails from home

 Working from home ICT guidance notes

 Support requests

ICT operation will run from 8am to 5.15pm but support calls can be logged at any time through the ICT portal and will be picked up.

However, in emergencies, the team will be able to take support calls between 5.15pm to 8pm.

Further support with CCTV will be provided, on a rota basis, for care and support locations from next weekend.

  01205 319 639

  Working from home - training and guidance

Working from home has meant a lot of us have had to set up our own workspaces, use a range of different programs which we may have used before, and generally adjust to ‘remote’ working. 

The whole ICT team is working together to help make this transition as easy and stress free as possible for you all. We understand there may be colleagues who may still be finding this all a bit overwhelming but please don't worry – after all, we’re all new to this!

If you do feel you would like any additional guidance, the ICT Training team is here to help. Even if it is the smallest bit of guidance, we will always try our very best to help.

If you would like additional guidance or even a recap on a certain programme, please complete our online form or email us on the links below.

  Working from home: ICT training and support

  icttrainers@longhurst-group.org.uk


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