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Services available to help our homeowners through the cost of living crisis

Support available for homeowners

As the cost of living crisis continues to put pressure on everyone’s finances, you may find yourself worrying about paying your rent or service charge. While support available to our customers who rent is well publicised, it’s also important that our homeowners know what’s available to help them through these difficult times.

Support available from Longhurst Group

Money Advice Service

We have a team of Money Advisors working across our regions who can help you if you’re struggling with your finances. The team can support you in claiming the benefits you’re entitled to, maximise your income and paying your bills. Our trained and experienced Money Advisors will always act in your best interests and have a proven track record.
To find out more about the money advice service, click here.

Employment and Skills Support

If you’re looking to find work or want to brush up on your skills or learn new ones our Employment and Skills Support service can help you. The team can help with things like apprenticeships, volunteering, work and training grants and top tips on getting work ready.

Our Employment and Skills Team is on hand to help with your personal circumstances and provide guidance on whatever you need to get back into education or employment.

To find out more, visit our employment and skills support page.

Payment options and additional support

We offer a wide range of payment methods to make it easy for you to pay your rent and service charge. We can also offer support to help you manage your payments if you’re experiencing financial difficulty.
It’s important that you speak to us before debt becomes a problem. We’ve got people here to help find a way for you to pay your rent and bills.

For more information, visit the leaseholders and shared owners page.

Customer Wellbeing Hub

We have a Customer Wellbeing Hub which contains lots of information, advice and support available to you. Visit the Customer Wellbeing Hub.

Support available elsewhere

Universal Credit

If you own the home you live in, you may be eligible for Universal Credit.

For more information, visit

Step Change

This charity offers a variety of debt support services, including advice for homeowners.


Citizens Advice

Offering an independent and impartial service, including advice to homeowners such as managing your mortgage and arrears to name just a few.



This charity offers support with the cost of living and has great online tools such as a benefits calculator and a grant search facility.

To find out more, visit

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