Our Voice - Summer 2023
Hello and welcome to the Summer 2023 edition of Our Voice – Longhurst Group’s customer magazine.
Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.
As ever, there's something for everyone. We hope you enjoy your read and we look forward to bringing you the next edition later in the year.
Hello and welcome to Our Voice – Longhurst Group’s customer magazine.
We’ve packed the magazine with updates from across our services, as well as including some of our returning favourites.
We’ve got examples of how we’ve used your feedback to make improvements to our services and we showcase how colleagues in our Customer Contact Centre have been upskilled to make our repairs line more efficient
There are some lovely stories of improvements being made at schemes in Peterborough and Nottinghamshire, while one of our newest Scheme Managers takes part in our Day in the Life feature.
Residents at Willow Court in Whittlesey have been busy collecting Easter Eggs as part of a campaign to put smiles on children’s faces this Easter.
We know it’s been a long, cold winter for many. Although we’re now on British Summer Time, the cost of living pressures continue, so our Money Advice Team has put together some tips and advice to help you manage the pressure on your income.
I hope you enjoy the edition. If you have any feedback, or ideas for content, please email us.
Customer Services colleagues upskilled to help improve our repair line performance
We’ve been upskilling colleagues in our Contact Centre in Rushden to help tackle waiting times on our phone lines.
Everything you need to know about fire doors and why they're vital
Fire safety in all our buildings is very important to us. Whether that is in our offices or your homes, we want to keep everybody as safe as possible.
And they called it Puppy Love! Residents enjoy puppy therapy
Residents at Friary Court had smiles put on their faces as they enjoyed a session of puppy therapy.
Funding bid success to improve energy efficiency of homes
Hundreds of our homes will benefit from energy efficiency improvement works after we successfully bid for Government funding.
‘Eggs-cellent’ effort as Willow Court residents collect nearly 60 eggs
Residents at one of our extra care schemes in Whittlesey have collected almost 60 easter eggs to donate to a campaign being run by a local estate agency firm.
Community fundraise to buy defibrillator for estate
A new community defibrillator and bleed kit will be installed on the Beechdale estate in Walsall after a successful community fundraising campaign.