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Our Voice - Summer 2023

There are plenty of interesting news and feature pieces from across Longhurst Group for you in this latest edition of the magazine.

Our Voice - Summer 2023

Hello and welcome to the Summer 2023 edition of Our Voice – Longhurst Group’s customer magazine.

Front cover of Our Voice, Summer 2023Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.

As ever, there's something for everyone. We hope you enjoy your read and we look forward to bringing you the next edition later in the year.

Download our audio version of the Summer 2023 edition of Our Voice here.

Hello and welcome to Our Voice – Longhurst Group’s customer magazine.

We’ve packed the magazine with updates from across our services, as well as including some of our returning favourites.

We’ve got examples of how we’ve used your feedback to make improvements to our services and we showcase how colleagues in our Customer Contact Centre have been upskilled to make our repairs line more efficient

There are some lovely stories of improvements being made at schemes in Peterborough and Nottinghamshire, while one of our newest Scheme Managers takes part in our Day in the Life feature.

Residents at Willow Court in Whittlesey have been busy collecting Easter Eggs as part of a campaign to put smiles on children’s faces this Easter.

We know it’s been a long, cold winter for many. Although we’re now on British Summer Time, the cost of living pressures continue, so our Money Advice Team has put together some tips and advice to help you manage the pressure on your income. 

I hope you enjoy the edition. If you have any feedback, or ideas for content, please email us.


On the cover Customers' delight with new wet rooms

We’ve worked with a local council to succeed in sourcing funding which has allowed us to install wet rooms for customers at one of our schemes in Nottinghamshire.

Improving Lives Our Hardship Fund is available to support the most vulnerable

With pressure on household finances continuing, we know it’s difficult for some people to get by on a daily basis.

A day if the life... Scheme Manager

Maimuna Drammeh is our Scheme Manager at Orchard House. Here, we spend a day with Maimuna to see what her job entails…

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