Our Voice - Summer 2022

Hello and welcome to the Summer 2022 edition of Our Voice – Longhurst Group’s customer magazine.

Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.

As ever, there's something for everyone. We hope you enjoy your read and we look forward to bringing you the next edition later in the year.

Download our audio version of the Summer 2022 edition of Our Voice here.

On the cover Groups get money from Community Grants Fund

Another 12 donations of up to £5,000 have been handed out to organisations working in our operating regions.

Making changes to call handling for repairs service

As part of our new repairs contract, we’ve revamped the way your calls are handled.

Join The Hub to get your voice heard

We’re delighted to announce the launch of a brand new online customer engagement platform called The Hub.

New gas contractor being sought

Our current contractor, Mears Limited, will continue to deliver our repairs and voids service until the new contracts come into force on 1 July.

Improving Lives Our new repairs service – Your questions answered

We've appointed three new contractors, each responsible for a different region from 1 July.

Money and Employment advice

Cost of living crisis: How you can save some money

Pauline is now comfortable thanks to help from our Money Advisor Penny

Employment and Skills top tips - Creating a budget

Mandy’s success at new business set up

Contacting us by phone as a leaseholder

The telephone number which leaseholders can use to contact us is changing this summer.

How we can support victims of domestic abuse

As a Group, we’re absolutely committed to supporting customers who experience domestic abuse.

Stock condition surveys help us to maintain your home – here’s what you need to know

As part of our continued drive to improve the quality of our properties, we need to carry out quick and simple surveys of your home every few years.

A Day in the Life... A member of the customer forum

Jennifer Anderson is a member of the Longhurst Group Customer Forum. We spend a day with her to see what the role entails…

Working for a qualification as part of a gardening course

Residents in Peterborough are getting their hands dirty to revitalise an outside area at one of our schemes – while working towards a qualification.

Mutual exchange process is now done online

We’re making changes to the way we process mutual exchanges. Previously, mutual exchanges involved filling in lots of paper forms and often a long wait while these were processed.

New Horizons team helps Steven turn his life around

Steven credits the help and support he’s received through our New Horizons programme with helping him turn his life around.

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