Our Voice - Summer 2022
Hello and welcome to the Summer 2022 edition of Our Voice – Longhurst Group’s customer magazine.
Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.
As ever, there's something for everyone. We hope you enjoy your read and we look forward to bringing you the next edition later in the year.
Making changes to call handling for repairs service
As part of our new repairs contract, we’ve revamped the way your calls are handled.
Join The Hub to get your voice heard
We’re delighted to announce the launch of a brand new online customer engagement platform called The Hub.
Contacting us by phone as a leaseholder
The telephone number which leaseholders can use to contact us is changing this summer.
How we can support victims of domestic abuse
As a Group, we’re absolutely committed to supporting customers who experience domestic abuse.
Working for a qualification as part of a gardening course
Residents in Peterborough are getting their hands dirty to revitalise an outside area at one of our schemes – while working towards a qualification.
Mutual exchange process is now done online
We’re making changes to the way we process mutual exchanges. Previously, mutual exchanges involved filling in lots of paper forms and often a long wait while these were processed.