Our Voice - Winter 2020

Hello and welcome to the Winter 2020 edition of Our Voice – Longhurst Group’s customer magazine.

Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.

As ever there’s something for everyone. We hope you enjoy your read and we look forward to bringing you the next edition in the New Year.

Download our audio version of the Winter 2020 edition of Our Voice here.

On the cover Carol and Richard marry after decades of friendship

It’s said that age is just a number. That couldn’t be more true in the case of Richard and Carol West, who’ve tied the knot at the ages of 81 and 70 respectively.

Customers in need gifted new phones

A number of our customers have been gifted a smartphone as part of our continued partnership with a charity organisation.

Introducing our great Community Heroes 2020

More than a dozen customers have been named Community Heroes after helping to make a difference in their communities.

Strengthening our links with domestic abuse services

We’re proud to continue our work to tackle domestic abuse by leasing an additional property to South Lincolnshire Domestic Abuse Service (SoLDAS) Boston Women’s Aid.

Improving Lives Free IT course gives Sue the confidence to find work

Sue Parkes, who lives on Beechdale in Walsall, was referred to our Employment and Training Advisor Rob Friday by our Money Advice Team after seeking some help and support on her finances with both her…

Money and Employment advice

Money Advisor Stuart answers your questions

Rob's Top 5 Tips - Online Interviews

How our Money Advice team can help you

Project launched to improve lettable standards of property

We’re excited to announce the launch of an innovative new project which will help us deliver our Improving Lives vision.

Our commitment to the FREDIE aims

As an organisation, we’re committed to having an inclusive working environment that respects and welcomes people from all backgrounds and abilities.

Leaseholder charter on the way

A new Customer Charter is set to be introduced for our Leasehold customers living in our retirement schemes and our Shared Owners.

A Day in the Life... Tenancy Sustainment Officer

We’re proud to have appointed three Tenancy Sustainment Officers (TSOs) across the Group to work with general needs customers who have support needs, or those who need specialist extra support help th…

Our promises to you

Your questions answered

You said, we did...

Complaint handling rules change due

Customer complaints will be handled faster after new rules were brought in by the Housing Ombudsman.

New faster process for our lettings

We’ve made changes to our lettings process to make it faster, more streamlined and easier for customers.

Joint letter to government

Longhurst Group is delighted to have added its name to a letter to Government calling for Universal Credit Advance Payments to be included in an upcoming debt reclaim freeze.

Our Voice - tell us how you'd like to receive your customer magazine

First name *

Surname *

How would you prefer to receive your copy of Our Voice?

By email
By post
I would prefer not to receive Our Voice

Your email address *

We ask you to confirm your address so that we can ensure that your preference is updated correctly. The information you supply is only used for this purpose.

House/flat number *

Address line 1 *

Address line 2

Town/City *

County

Postcode *

Menu