Our Voice - Winter 2020
Hello and welcome to the Winter 2020 edition of Our Voice – Longhurst Group’s customer magazine.
Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.
As ever there’s something for everyone. We hope you enjoy your read and we look forward to bringing you the next edition in the New Year.
Customers in need gifted new phones
A number of our customers have been gifted a smartphone as part of our continued partnership with a charity organisation.
Introducing our great Community Heroes 2020
More than a dozen customers have been named Community Heroes after helping to make a difference in their communities.
Project launched to improve lettable standards of property
We’re excited to announce the launch of an innovative new project which will help us deliver our Improving Lives vision.
Our commitment to the FREDIE aims
As an organisation, we’re committed to having an inclusive working environment that respects and welcomes people from all backgrounds and abilities.
Complaint handling rules change due
Customer complaints will be handled faster after new rules were brought in by the Housing Ombudsman.
New faster process for our lettings
We’ve made changes to our lettings process to make it faster, more streamlined and easier for customers.