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Your questions answered...

Welcome to our ‘Your Questions Answered’ feature. In each edition of Our Voice, our customer service experts Leanne Whalley and Ian Smith will get to the bottom of your questions and enquiries.

With the weather getting colder, I’m needing to use more energy to heat my home. However, I’m not sure how I can afford it. What can I do?

From Sheila in Rushden.

Thanks for getting in touch, Sheila. This is a common concern for all of us at this time of year as the temperatures drop and we make use of our central heating more than normal.

While this can prove to be expensive, there are lots of little ways you can help to keep your home as warm as possible without using the heating.

These include keeping all windows shut, closing curtains to keep warmth in and using hot water bottles at night.

Some people can also get help with their energy bills through a number of schemes such as the Winter Fuel Payment and the Warm Home Discount.

Our Money Advice Team can help you with budgeting to help you afford increased heating bills, look at whether you qualify for any of the support schemes on offer and see if you’re receiving all the income you’re entitled to. If you’re concerned about managing increased energy costs, we’d recommend giving them a call. They can be contacted on 0300 123 1745 and pressing option 2 for the Income Team. Just ask for the Money Advice Team and
you’ll be put through.

It’s getting darker earlier every day, so communal lighting is really important in our block. Sometimes it breaks down. Who has the responsibility to report and repair this?

From George in Oakham.

Thanks for your question, George. Faulty or broken communal lighting should be reported in the same
way as any other repair – by calling us on 0300 123 1745 and pressing option 1 for repairs or using the contact form by clicking here

This will then be logged and dealt with as per our repairs timescales by our contractors.

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