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How we can support victims of domestic abuse

As a Group, we’re absolutely committed to supporting customers who experience domestic abuse.

We’re working hard to achieve the Domestic Abuse Housing Alliance (DAHA) accreditation to demonstrate how seriously we take the issue.

As part of a recent customer consultation on our domestic abuse policy – which you can read more about on this page – we were told we needed to do more to raise awareness of the support we offer to those who are victims of domestic abuse.

From Housing Officers offering support and advice to, with your permission, pursuing relevant action against the perpetrator, we’ve a range of tools at our disposal to support our customers and deal with the offenders.

Craig Taylor, Director of Housing, said: “We’re determined to do everything we can to support our customers who find themselves experiencing domestic abuse and we’re grateful to those customers who told us that they felt we needed to make it clearer about exactly what support we offer.

We’re determined to do everything we can to support our customers who find themselves experiencing domestic abuse.

Craig Taylor, Director of Housing

“Our Housing Officers have received specialised domestic abuse training and are there for our customers if they wish to seek help relating to domestic abuse, while our support coordinators can provide emotional support and practical help and advice with your tenancy and other issues.

“We’re also very aware that domestic abuse is not an issue experienced exclusively by one particular section of society. We know that people from all backgrounds, races and religions can be victims and we want everyone to know that we’re here to support you.

“That’s why I’m also delighted to announce that we’re in the process of recruiting a Domestic Abuse Officer to join the Group. This is a really positive addition and one which’ll really help drive forward our commitment to tackling domestic abuse.”

Other ways in which we can support our customers include:

  • Giving you emotional support and practical help and advice
  • Being sensitive and understanding when we discuss housing options
  • Working with government, voluntary and other organisations to give you support when you need it
  • Reacting quickly and effectively to make sure you’re safe.

Find out more about all the support offered to victims of domestic abuse, as well as answers to frequently asked questions.

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