Changes to our recorded messaging on our phone lines

We’ve been changing our phone line options to make it easier for you to speak to the people you need to as quickly as possible.

This has included introducing a new anti-social behaviour and neighbour issues line.

This line was launched in July to enable customers who needed to report anti-social behaviour or issues with neighbours directly to the team responsible for dealing with these cases.

To ensure customers get through to the correct team on our phone lines, we’ve now made it clearer on our phone line recording what you can speak to our colleagues about on this new anti-social behaviour line.

When you call our freephone 0800 111 4013 number, please listen carefully to the options and select the right one for your question. ​

Meanwhile, our Lettings Team will now be dealing with tenancy terminations only on its line. This is to ensure the process is as smooth as possible and that all other tenancy enquiries are processed and sent to the most relevant colleagues straight away.

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