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Report a defect to my new build home

If your home was built within the last year and has a problem, repairs to your property are known as defect repairs.

Report a defect for new build homes

If you live in a newly-built home, repairs to your property are known as defect repairs. 

If your home was built within the last year and has a problem, you can complete the form below to report the issue.

It is helpful for us if you can attach photographs of the issue or affected area so we can determine the best course of action to take. 

All defect repairs are carried out by the company who built your new home. 

Examples of non-emergency defects (faults) your property may have include:

  • Shower screen leaking
  • Faulty bathroom sealant
  • Problems with light fittings and sockets
  • Faulty taps
  • Problems with an electric shower
  • Door easing or sticking issues
  • External lighting not working.

The following are examples of issues that wouldn’t be classed as defects:

  • Issues caused by alterations you have carried out (e.g a leak occuring after a customer installed their own shower screen)
  • Waterlogged gardens caused by customers’ alterations or not following maintenance advice
  • Drain blockages caused by misuse or not following maintenance advice
  • Damage to the property, either malicious or accidental.

Issues that aren’t classed as defects wouldn’t be the responsibility of us or the developer to repair and would be up to you as homeowner or occupier to maintain.

What if I have an emergency defect repair?

An emergency repair is required for an issue that presents an immediate danger to your health or the public’s safety. It could also be a security issue or a problem that may lead to serious damage to the property.

If you have an emergency during normal working hours (9am to 5pm)
Please call us on 0800 111 4013 and select option 1 followed by option 2.

If your emergency occurs out of hours (between 5pm and 9am)
Please call our repair contractor on 0800 111 4013 and select option 1.

If you suspect a gas leak at any time of the day or night
Please call the National Gas Emergency Service on 0800 111 999.

Cosmetic defects

Some defects are defined as ‘cosmetic’. All cosmetic defects will be recorded and reviewed. Any cosmetic defect reports that are accepted will be addressed by the developer following the End of Defect Inspection.

Cosmetic defect repairs may include:

  • Scratches and minor damage to walls, doors and windows etc that were recorded at the point of handover from the developer to Longhurst Group
  • Excessive cracking to plasterwork (those wider than a £1 coin).

Report a non-emergency defect in your new home

Submissions with limited detail will incur delays in processing. Please ensure you include specific details of the issue and include photos where appropriate, so we can determine the best course of action to take.

The defect

Please only describe one issue per description box

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