Report a defect for new build homes
If you live in a newly-built home, repairs to your property are known as defect repairs.
If your home was built within the last year and has a problem, you need to complete the form below. It is helpful for us if you can attach photograph’s of the issue or affected area so we can determine the best course of action to take.
All defect repairs are carried out by the company who built your new home.
Examples of non-emergency defects (faults) your property may have include:
- Shower screen leaking
- Problems with light fittings and sockets
- Faulty taps
- Problems with electric shower
- Door easing/sticking
- External lighting not working.
What if I have an emergency defect repair?
An emergency repair is required for an issue that presents an immediate danger to your health or the public’s safety. It could also be a security issue or a problem that may lead to serious damage to the property.
If you have an emergency during normal working hours (8.30am to 5pm)
Please call us on 0300 123 1745 and select option 3.
If your emergency occurs out of hours (between 5pm and 8.30am)
Please call our repair contractor on 0300 123 1745 and select option 1.
If you suspect a gas leak at any time of the day or night
Please call the National Gas Emergency Service on 0800 111 999.
Some defects are defined as cosmetic. These will be discussed during the End of Defects inspection for your home, which will take place 12 months after your home was completed.
Cosmetic defect repairs may include:
- Plaster work (cracks)
- Kitchen fittings
- Door bell
- Paving slabs.
If you require repairs that are defined as cosmetic defects, please make a note ready for your End of Defect inspection.
Report a non-emergency repair to your new build home
It is helpful for us if you can attach photographs of the issue or affected area so we can determine the best course of action to take.