Report a defect for new build homes

If you live in a newly-built home, repairs to your property are known as defect repairs. 

If your home was built within the last year and has a problem, you need to complete the form below.
All defect repairs are carried out by the company who built your new home. 

Examples of non-emergency defects (faults) your property may have include:

  • Shower screen leaking
  • Problems with light fittings and sockets
  • Faulty taps
  • Problems with electric shower
  • Door easing/sticking
  • External lighting not working.

What if I have an emergency defect repair?

An emergency repair is to fix an issue that presents an immediate danger to your health or the public’s safety. It could also be a security issue or a problem that may lead to serious damage to the property.

Please call us on 0800 111 4013 (press 3) if you have an emergency. If you suspect a gas leak, please call the National Gas Emergency Service on 0800 111 999.

Cosmetic defects

Some defects are defined as cosmetic. These will be discussed during the End of Defects inspection for your home, which will take place 12 months after your home was completed. 

Cosmetic defect repairs may include:

  • Plaster work (cracks)
  • Kitchen fittings
  • Stains/marks
  • Door bell
  • Paving slabs. 

Please fill in the form below for non-emergency defects only. If you require repairs that are defined as cosmetic defects, please make a note ready for your End of Defect inspection. 

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