Annual report for customers 2019/20
Longhurst Group – review of the year 2019/20
1: Providing more homes
Throughout 2019/20, we have reaffirmed our commitment to delivering the homes people need, where they are needed most.
2: Customer service
Last year, Longhurst Group colleagues answered 205,515 calls from our customers between April 1 2019 and March 31 2020.
3: Your rent and your home
From the feedback we receive from our customers, we know that one of the most important service areas is repairs.
4: Supporting our customers
A key element in the delivery of our Improving Lives strategy is our Employment and Skills Support offering to our customers and the wider community. We also have a Money Advisors available year round to support our cust…
5: Supporting our communities
Our Community Investment activities will focus on initiatives, projects and funding that will help us work with partners to provide increased social value and enhance our communities.
Longhurst Group 2019/20 - our year in figures
Our purpose, vision and values
Our purpose is to provide great homes and services to deliver an integrated solution to the housing and social care crises.
Our Improving Lives strategy will help us realise our purpose and our vision of doing everything we can to improve people’s lives.
We are focusing our strengths and resources into two clear areas:
- Supporting people with their health and wellbeing
- Enhancing people’s economic resilience
These two pillars inform everything we do, providing the guiding principles for how we improve the lives of our customers and colleagues.
In delivering our Improving Lives strategy, our aim is to be renowned for:
As a single organisation, operating from a strong financial and governance platform, we’ll be able to do more for our customers.
Our aim is to be renowned in the housing sector for providing a clear and successful integrated housing, care and support offer.
During the life of this strategy, our ambition is to build approximately 1,000 homes each year, creating homes for people to rent or buy, at prices they can afford and in places they want to live.
By living our values and embracing our culture, we will work hard and invest in energetic, enjoyable and mutually beneficial partnerships that deliver positive change for our customers and communities.
Our value-driven, fun and inclusive culture will be reflected in everything we do. Working together as one team, motivated by strong, inspirational leaders, we will achieve high-performance and continue to provide care, support, commitment and dedication to our customers.