Annual Report for customers 2019/20

Annual report for customers 2019/20

Longhurst Group – review of the year 2019/20

Longhurst Group 2019/20 - our year in figures

Our purpose, vision and values

Our purpose is to provide great homes and services to deliver an integrated solution to the housing and social care crises. 

Our Improving Lives strategy will help us realise our purpose and our vision of doing everything we can to improve people’s lives. 

We are focusing our strengths and resources into two clear areas: 

  • Supporting people with their health and wellbeing 
  • Enhancing people’s economic resilience 

These two pillars inform everything we do, providing the guiding principles for how we improve the lives of our customers and colleagues. 

Our aims

In delivering our Improving Lives strategy, our aim is to be renowned for: 

Our focus on our customers and communities

As a single organisation, operating from a strong financial and governance platform, we’ll be able to do more for our customers.

Delivering an integrated housing, care and support offer

Our aim is to be renowned in the housing sector for providing a clear and successful integrated housing, care and support offer.

Providing the homes people want, where they’re needed

During the life of this strategy, our ambition is to build approximately 1,000 homes each year, creating homes for people to rent or buy, at prices they can afford and in places they want to live.

Building and maintaining great partnerships

By living our values and embracing our culture, we will work hard and invest in energetic, enjoyable and mutually beneficial partnerships that deliver positive change for our customers and communities.

Our people and culture

Our value-driven, fun and inclusive culture will be reflected in everything we do. Working together as one team, motivated by strong, inspirational leaders, we will achieve high-performance and continue to provide care, support, commitment and dedication to our customers.

Our Stats

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