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Scrutiny Team

Joining the Scrutiny Team is your chance to inspect and review our services and make suggestions for how we can improve.

Scrutiny Team

Why should I join the Scrutiny Team and how does it work?

We need a diverse range of customers to join our Scrutiny Team to help us improve the quality of services that you receive.

You’ll work with other customers of all ages, skill levels and backgrounds to scrutinise our service performance.

Our Customer Forum will identify any areas of concern that need looking into and then your work will begin.

The scrutiny process is customer-led, with our Customer Engagement Team on hand to provide any support you need. We’ll provide full training before you start any scrutiny reviews.

If you’re interested in joining the Scrutiny Team, please apply today.

Thoughts from a Scrutiny Team member

Angela said: "I must admit, I thought the scrutiny review would be the usual tick-box exercise - many organisations say they want to know how the customer feels, but in reality they don't.

"I've enjoyed the experience as it's nice to be listened to and feel that your opinions are valued.

"I'd recommend other customers get involved in the Scrutiny Team. It makes no sense to complain about things and then not get involved with making changes when asked to.

"It's worth getting involved and making your voice heard."

Apply to join the Scrutiny Team today

Please complete the form below, to submit your application.

We'd love to hear from you if you'd like to join the Scrutiny Team. Please complete the form below to submit an application.
You can also download the form in Word format below and email it to

Useful documents

Application form

Please select three of the following key behaviours and skills which you believe are your strongest qualities. These are desirable for new members of the Scrutiny Team.

After reading the person specification, can you please advise what knowledge and experience you have that will help make you an excellent scrutiny member? Remember to give us details of any relevant employment, community and/or voluntary experience or qualifications you have which you feel will benefit the Scrutiny Team.
Please provide details of relevant employment, community and/or voluntary experience and qualifications that you have which you believe will benefit the Scrutiny Team.

The information which you’ve given us will be processed and held securely. It'll only be used for recruitment and selection purposes.

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