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Resolving problems with neighbours

Many neighbours will naturally have different values or opinions, and sometimes this can cause problems. We need to remember that we all have a right to live our lives and part of being a good neighbour is about allowing some give and take.

Use our ASB tool to find out what is and what isn’t anti-social behaviour.

How can I resolve problems with my neighbour?

Step one: Try talking

Most people don’t realise they’re causing a problem and are reasonable if approached in person. So why not try talking to the person/people responsible for whatever is causing you a problem.

However, if your neighbour is unreasonable, leave the discussion.

Step two: Mediation

If after listening to each other’s views you’re unable to reach an agreement, mediation might be of help to you. It’s an informal, confidential and independent service available to help neighbours sort out their differences and reach an agreement. Mediators are experienced in dealing with a range of disputes including noise, behaviour of young people/visitors, fences and boundaries, parking spaces and rubbish.

They can help you and your neighbour(s) understand each other’s point of view and reach a solution by:

  • Setting ground rules for discussions.
  • Making sure the views of both sides are heard.
  • Suggesting ways forward.

Everyone involved is spoken to separately first, and then a meeting is arranged with all parties. Meetings work best face-to-face, so if you’re worried about meeting your neighbour(s), you can take someone with you, or the mediator may be able to act as a go-between. A neutral venue can be arranged for the meeting, so that both parties can feel comfortable when they meet up.

Agreements that are made can be verbal or written down. Although they aren’t legally-binding, both parties are likely to stick to an arrangement that they’ve worked out and which they’ve freely signed up to.

What can we do if things don't improve?

We’re committed to promoting a safe and secure environment so that all residents can live peacefully in the community, and we’ll work positively with all relevant agencies to achieve this outcome. Please contact us with any questions. We’ll let you know that we’ve received your report and help you understand what options are available.

Find out more about what we’ll do after you report anti-social behaviour.

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