Our performance - July–September (Q2) 2022/23

As part of Longhurst Group's commitment to openness and transparency, we are keen to share our performance statistics with our customers and stakeholders.

We produce a quarterly report on overall performance in key areas of customer satisfaction, repairs and complaints, with both our targets and actual figures detailed below. These reports highlight where we have performed well, as well as areas where improvement is required.

Our performance – July–September (Q2) 2022/23

Customer satisfaction

The graph below shows our cumulative figures from April–September 2022.

Complaints

Repairs and servicing

Housing and communities

Arrears and re-let timescales

Planned maintenance

The graph below shows the progress of completed planned improvements (to kitchens, bathrooms etc) against the overall target for the year.

Community Investment – improving lives

The graph below shows the running total of Community Investment interventions against the overall target for the year.

The chart below shows the percentage of customers whose health and wellbeing and economic resilience have improved over the period.

The target for both Health and Wellbeing and Economic Resilience improvements is 90 percent.