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Reporting a repair

As your home is a new build, any repairs in relation to your property that are not a result of damage caused by customers are referred to as ‘defects.’

Reporting a repair

  Defect period

As your home is a new build, repairs in relation to your property that are not a result of damage caused by residents may be classed as ‘valid defects’ which are the developer’s responsibility to rectify.

The first 12 months after a property was built is known as the ‘defect period.’ During this period it's important that you contact Longhurst Group directly to report any defect issues.

All valid defect repairs are carried out by the the contractor who built your home, and it's their responsibility to rectify them.

It's important that you report defects in this way, as making reports to the contractors directly may result in problems with the requests being processed, and subsequent remedial works then not being completed.

  Aftercare Team visit

You will be offered a visit by our Aftercare Team around four to six weeks after you first occupy the property. The purpose of this visit is to see how you are settling into your new home and if possible, to help you with any questions or problems that you may have. The team will also use this time to gather valuable feedback from you.

  After the ‘defect period’

For the first 12 months of your property being built, Longhurst Group are responsible to ensure the developer is notified of any valid defects and that they are rectified. If you own your home, there’s a second year of warranty which sits with you as an owner, to raise with the developer directly.

For our rented properties, any general repairs will be completed by Longhurst Group’s repairs contractor, Mears.

If your home was built within the last year and has a problem, you can report a defect here.

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