Would you like to join our scrutiny panel?

We’re looking for customers to join our Scrutiny Team to help improve the quality of services that you receive.

We need customers of all ages, skill levels and backgrounds to sign up and get involved.

The next topic the Scrutiny Team will be looking at is the process that’s in place when a property becomes empty and before new customers move in.

The scrutiny process is customer-led, with the Customer Engagement Team present for any support needed. Full training will be provided before you get stuck in to your review.

Find out more about the Scrutiny Team and to register your interest. 

Most recently, the Scrutiny Team reviewed communication between the Group and customers. We’ve now gathered all the recommendations from that review and charted our progress against them.

See what changes have been implemented as a result of the Scrutiny Team’s review here.

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