New freephone number introduced
02 February 2023
We’re pleased to announce that our customers can now contact us using a freephone number.
Acknowledging that people have been waiting on hold for longer than we’d like and having received feedback from customers that the additional cost is a cause of stress and concern, we’ve changed our general enquiries number.
Our new general enquiries number is 0800 111 4013 and replaces the 0300 123 1745 number. This new number will be completely free regardless of whether people are calling from a mobile phone or a landline.
Customers calling the old number will hear a recorded message explaining we have a new freephone number and advising them to redial. They can choose to stay on the line and continue their call but will be reminded that it isn’t a freephone number.
By using the new 0800 111 4013, customers will still receive the same options, they just won’t be charged for making the call.
If you have the previous general enquiries number saved in your phone, please replace it with the new 0800 111 4013 number.