My Account - getting started

This page provides a handy quick start guide for new users of My Account. If you're registering your new account, or logging back in, the steps below should help you on your way.

If you need a little bit of extra assistance, please complete the form at the bottom of this page to send your query to a member of our team, who will be in touch to provide advice and help.

Using My Account for the first time

Stage 1

Logging in to My Account for the first time On the right-hand side of the My Account login page, where it says First Time User enter:

Your registration ID
Your activation password (this is case sensitive)
Your date of birth
Then, click Register to go to the next stage.

Stage 2

If we hold your email address on file

You will see your email address in the Confirm email address box.
Enter a new password
Click Enter on your keyboard or tap Done if using a smartphone

If we don't hold your email address on file

Enter your email address in the Confirm email address box.
Your email address will then be registered to your account.
Enter a new password
Click Enter on your keyboard or tap Done if using a smartphone

Please register with a unique email address that isn’t already registered to My Account

Using My Account as a returning user

Using My Account after you have registered Select Returning User on the left-hand side of the login page, and enter:

Your email address (this must be the address you previously used to register for My Account)
Your password.

If you have forgotten your password, please use the Forgotten your password? link which will allow you to reset your password.

Changing your email address

To change the email address registered to My Account, you must register or log in with your old one first. You will then be able to update your address in the My Profile section. This will update your account and enable you to use the new email address for future logins. All users must provide a unique email address that isn’t already registered to My Account.