My Account
Your new My Account – launching Monday, July 12
We're delighted to let you know that the new and improved My Account platform will be launched on Monday, July 12.
My Account is your online portal to view your rent statements and arrange payments through AllPay, as well as helping you to easily update your profile and communication preferences. The platform is being completely refreshed to provide a better, more initiutive user experience.
In the coming days, we'll send you an email with more details inviting you to register with the new platform. It's really important that you do this as you won't be able to use your existing login details with the new platform.
As part of the switch, the existing My Account portal will be taken offline on Thursday, 24 June. If you require any support after this date before the new platform goes live, please use the Contact Us form on our website.
What is My Account?
My Account is a personal, secure online account to help you manage your tenancy all in one place.
With My Account you can:
- Check your personal details
- Pay your rent
- Check your rent statement.
Accessing My Account
All customers will receive registration details for My Account when they join Longhurst Group - for security purposes, these will be sent by post in two separate letters.
If you have lost your letters, or have not received them, please let us know by filling out the form on our My Account support page.
All Longhurst Group customers who have registered with My Account can access their accounts here:
myaccount.longhurst-group.org.uk
I'm having trouble registering or accessing My Account
- We have created a step-by-step guide to registering your new account, or accessing an existing account.
- If you're continuing to have issues, please let us know by completing our My Account support form.
