Reporting a repair

As your home is a new build, any repairs in relation to your property that are not a result of damage caused by customers are referred to as ‘defects.’

Reporting a repair

Defect period

As your home is a new build, any repairs in relation to your property that are not a result of damage caused by residents are referred to as ‘defects.’

The first 12 months after a property was built is known as the ‘defect period.’ During this period it is important that you contact Longhurst Group direct to report any defect issues.

Any issues reported to Longhurst Group will be forwarded to the contractor who built your home, and it is their responsibility to rectify them.

It is important that you report defects in this way, as making reports to the contractors directly may result in problems with the requests being processed, and subsequent remedial works then not being completed.


Aftercare Team visit

You will be offered a visit by our Aftercare Team around four to six weeks after you first occupy the property. The purpose of this visit is to see how you are settling into your new home and if possible, to help you with any questions or problems that you may have. The Aftercare Team is also able to take details of any defects during this visit.


After the ‘defect period’

Following the 12 month defect period, any general repairs will be completed by Longhurst Group’s repairs contractor Wates. Repairs to gas-fired central heating and boilers will be completed by our gas contractor Mears.


If your home was built within the last year and has a problem, you can report a defect here.

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