Complaint form If you are unhappy with the service you have received from us, you can make a complaint by filling in the form below. If you need help with completing this form, please get in touch. Are you a former Longhurst Group customer or a Grand Union customer? * Longhurst Group Grand Union Thank you Please note: former Grand Union customers are required to complete this complaints form. You can report your complaint here. Personal details Name * Date of birth Please enter your date of birth in dd/mm/yyyy format (eg 2nd March 1973 as 02/03/1973). Address * Email To receive a copy of your form please provide your email address. Phone number Prefered contact method Phone Email Preferred contact time Morning (am) Afternoon (pm) Are there any vulnerabilities or disabilities that you would like to make us aware of or that are impacted by your complaint? Your complaint Please select the most appropriate category for your complaint Aids and Adaptations Assistive Technology, e.g. lifelines Care and Support Communal services, e.g. Cleaning / Grounds Maintenance Customer Services Housing and Tenancy, e.g. our handling of ASB Leasehold Services Sales Lettings New build homes Repairs / servicing or planned works Please tell us about your complaint. (If you’ve reported the complaint before and wish to add more details, please also include your reference number.) * Include key information such as dates, times, contractor etc. Please upload any attachments, which will help support your complaint Please don't add more than five attachments to your completed form. Files should be no bigger than 3MB, otherwise your form won't be submitted. What can we do to put things right? Please select all that apply Apology Compensation Reimbursement Appointment Repair to be completed Explanation Call back Other If you’d like to give further details of what we can do to put things right, please explain here
