Change accessibility  Google translate  Change contrast   Font size 

Google translate Google translate
click to choose
Colour contrast Contrast
Font size Text size

Hate Crime Policy

This Policy details how we manage reports and cases of hate crime; what may constitute hate crime; how we work with partners to seek an effective resolution; and how we aim to support complainants and deal with respondents in line with effective use of legal tools at our disposal in line with Housing Law and our tenancy agreements.

Hate Crime Policy

Policy information

Policy reference PO-D-002-H
Approved 28 October 2020
Published 29 October 2020
Effective 28 October 2020
Review Triennial


 Download this policy as a PDF document


This Policy details how we manage reports and cases of hate crime; what may constitute hate crime; how we work with partners to seek an effective resolution; and how we aim to support complainants and deal with respondents in line with effective use of legal tools at our disposal in line with Housing Law and our tenancy agreements.



Longhurst Group is committed to tackling hate incidents and crime in order to provide safe and secure neighbourhoods and to create sustainable communities. We recognise that we live in an open, multicultural and diverse society and appreciate the benefits that such diversity brings to our communitiesand encourage all residents to welcome and appreciate the diverse cultures that are part of their locality.

Longhurst Group values the diversity of our residents and believe that all residents, their families and visitors to their home have a right to live without fear of abuse, intimidation, harassment, humiliation or attack, irrespective of gender, age, disability, race, religion, sexual orientation, gender identity or appearance.

Longhurst Group understands that hate incidents and crime can have a serious and devastating impact onan individual’s sense of security, health and wellbeing but also has a negative impact on communities in relation to cohesion and integration. We condemn all forms of hate incidents and crime and will treat allincidents reported to us as an emergency.

The key objectives of this policy are to;

  • understand and define what Hate Crime and Incidents are;
  • understand the term ‘mate crime’;
  • detail the legal and regulatory framework that provide us with the tools to respond to hate crime and incidents and that we are required to comply with;
  • outline our approach and commitment to dealing with hate crime and incidents effectively andefficiently;
  • outline how we will assess the risk to complainants and undertake a victim centred approach;
  • monitor performance to assess the quality and effectiveness of service.

In responding to complaints and allegations of Hate Crime and Incidents, we intend to;

  • provide clear information on how to report hate crime and incidents, including how a third party can also report a hate crime or incident;
  • inspire confidence amongst residents that we want to deal with all hate crime and incidents and encourage reporting of individual incidents;
  • respond rapidly and effectively to hate crime and incidents at an early stage to try to prevent further incidents and / or the escalation of the seriousness of incidents and to improve the safety and welfare of adults and children that are affected by such incidents;
  • investigate reports of hate crime and incidents sensitively, provide victims with support and undertake a victim centred approach taking all reasonable steps to prevent it;


  • increase awareness and understanding amongst residents and colleagues of hate crime, including reports from third parties. This will be supported through the provision of training;
  • create a consistent approach for recording and monitoring hate incidents and look to identify repeatincidents;
  • work in partnership with various key agencies when dealing with hate crime and incidents, sharing intelligence and taking joint action where required to help create safer.

This policy applies to all parts of Longhurst Group. This policy applies to all customers who hold a tenancy with the Group, including leaseholders and shared owners and Care and Support.

Policy details

Definition of Hate Incident/Crime

We define a hate incident / crime as:

“Any incident, which may or may not constitute a criminal offence, which is perceived by the victim or any other person**, as being motivated by prejudice or hate.”

- ACPO Good Practice and Tactical Guidance on Hate Crime 2005

**If a third party perceives an incident to be motivated by prejudice or hate then this same definition will apply.

Repeat victimisation of hate crime occurs:

“Where a person or immediate family member suffers more than one hate incident in a 12 month period following the date the first crime was reported”.

-   Home Office & ACPO 2005

Hate incidents/crime is hatred, bias, or prejudice that is based upon the actual or perceived age, gender, disability, race, religion, sexual orientation, gender identity or appearance.

Hate incidents/crimes can occur in a variety of forms; examples include, but are not limited to the following:

  • physical assault;
  • bullying;
  • harassment;
  • verbal abuse, insults and threats;
  • abuse through social media/ cyber;
  • damage to property or personal belongings;
  • threatening or abusive behaviour including spitting, ridicule of cultural differences, arson or attempted arson, offensive jokes or

Behaviour identified as harassment but not a hate incident/crime will be dealt with through our anti-social behaviour policy, but when we receive a report our initial call handling templates will seek to establish if hate is a likely motivator.

Mate Crime

Mate crime is defined as the exploitation, abuse or theft from any vulnerable person by those they consider to be their friends. Those that commit such abuse or theft are often referred to as ‘fake friends’. Forinstances of ‘mate crime’ please refer to the appropriate child / adult safeguarding policy and referral process if applicable.

Mate Crime may involve the following:

  • Financial Abuse – where the perpetrator might demand or ask to be lent money or property and then not pay it back/ return it;
  • Physical Abuse – where the person may be assaulted or seriously injured by the perpetrator, possibly for the amusement of the perpetrator;
  • Emotional Abuse – where the perpetrator might manipulate or mislead the person, make them feelworthless, call them names or groom the person for criminal offences;
  • Sexual Abuse – the person might be coerced into prostitution, sexually exploited by someone theythink is their partner or friend or might be persuaded to perform sexual acts they do not feel comfortable
Legal and Regulatory Framework

Under the Equality Act 2010 the Group has a general duty to have due regard to the need to:

  • eliminate unlawful discrimination, harassment, victimisation and any other conduct that is prohibited by or under the Act;
  • advance equality of opportunity between persons who share a relevant protected characteristic and persons who do not share it;
  • foster good relations between persons who share a relevant protected characteristic and persons who do not share it;
  • removing or minimising disadvantages suffered by people due to their protected characteristics;
  • taking steps to meet the needs of people from protected groups where these are different from the needs of other people;
  • encouraging people from protected groups to participate where their level of participation is particularly
Responding to Reports of Hate Incidents/Crime

In responding to reports of a hate incident / crime we will:

  • Adopt a victim-led approach in dealing with hate crimes, which means that if a person or a third party feels that they or someone else has experienced a hate crime we will deal with it under this policy;
  • Talk to victims and agree the action to be taken and encourage them to report incidents to the Police to pursue the possibility of a criminal investigation;
  • Review any potential vulnerability and the risk of harm to the victim through the completion of the sustainability matrix;
  • Offer victims and complainants support through our own colleagues but will also try to engage more specialist support services;
  • Adapt our response to the individual circumstances and needs of the victim, recognising that every reported hate incident / crime will be


Hate crime legislation allows for a third party to report and indeed stand as a witness to a hate crime where they have witnessed the incident. Where we receive a report from a third party, we will investigatethe incident, ensuring that interaction takes place with the victim(s) as well as the third party. The views ofthe victim will be taken into account, however should they not wish to pursue the matter this will notnecessarily prevent us from taking appropriate action where the third party is willing to provide evidence and be a witness.


Victims will be encouraged to allow us to share information with other agencies, including the Police andlocal authority, to ensure that the full range of civil and criminal action can be pursued and appropriate support provided. However, all information provided by the victim will be treated with the utmost confidence and only passed to external agencies where we are required by law to do so, and in accordance with the Data Protection Act 2018.

Where we do not have the victims’ consent and we consider there is a high risk of serious harm to anyone involved, we may make a report to the Police without the victims’ consent. The Director of Housing Services will approve any such disclosure.

Roles and Responsibilities

  • Legal responsibility for the Hate Crime Policy is held jointly by the Longhurst Group Chief Executive and Executive Director of Housing.
  • Operational responsibility for the Hate Crime Policy is held by the Director of Housing Services and Head of Housing Services.
  • Procedural responsibility for the Hate Crime Policy is held by Housing Managers/Team Leaders.
  • Day-to-day responsibility for the Hate Crime Policy is held by Team Leaders, Housing Officers, ASB Advisors and Neighbourhood Impact Assistants.


All colleagues are responsible for ensuring the policy is incorporated into their working practices.

Appropriate training will be given to colleagues to raise their awareness and to equip them to implement this policy and its related procedures effectively.

Monitoring, Evaluation and Review

Each region will carry out audits to monitor compliance. Regular checks will also be completed by our auditors.

This policy will be reviewed every three years. In addition, it will be reviewed:

  • following information suggesting that the policy is not effective;
  • to reflect any service enhancements; and/or
  • following the introduction of relevant new legislation, regulations or guidance.

Equality and Diversity

The Group is committed to E,D&I and such will make reasonable adjustments to the policy to recognise, accommodate and support individual needs, where needed.

This Policy adheres to the Group’s approach to Equality and Diversity.

Group members will take a proactive approach to ensure that no individual or group is discriminated against or treated differently as a direct or indirect result of this Policy.


  Please note that Appendices A and B are documents for internal use only.

Updated: 28 September 2022

Menu Clock House Get involved Headset Magnifying Lock Burger menu Close Wrench Wallet Heart Life ring Chevron down Chevron left Chevron right Facebook Twitter Instagram Youtube TikTok Lightbulb People Map pin Blocks List GBP Arrow right Search care Longhurst Group Longhurst Group L & H Homes L & H Homes Friendship Care and Housing Friendship Care and Housing Libra Treasury Libra Treasury Spire Homes Spire Homes Keystone Keystone Axiom Axiom