Change accessibility  Google translate  Change contrast   Font size 

Google translate Google translate
click to choose
Colour contrast Contrast
Font size Text size

Tenant Satisfaction Measure (TSM) summary: 2023/24

We’re committed to providing clear and easy to understand information about how we’re performing, what customers are telling us and how we’re using this feedback to improve our services.   

Each year, we’ll share an annual summary of our performance against the Tenancy Satisfaction Measures (TSMs), showing an average of our results over the last 12 months. Our results for 2023/24 are detailed below.

Overall customer satisfaction

Respectful and helpful engagement

Maintaining building safety

Keeping properties in good repair

Effective handling of complaints

Responsible neighbourhood management

Useful links

Updated: 12 July 2024

Menu Clock House Get involved Headset Magnifying Lock Burger menu Close Wrench Wallet Heart Life ring Chevron down Chevron left Chevron right Facebook Twitter Instagram Youtube TikTok Lightbulb People Map pin Blocks List GBP Arrow right Search care Longhurst Group Longhurst Group L & H Homes L & H Homes Friendship Care and Housing Friendship Care and Housing Libra Treasury Libra Treasury Spire Homes Spire Homes Keystone Keystone Axiom Axiom