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Doorstep scammers

If you get a knock at the door from somebody you’re not expecting and they’re asking for access to your property, don’t be afraid to question them.

Doorstep scammers

In-person scams are just as common as those online. 

If you get a knock at the door from somebody you’re not expecting and they’re asking for access to your property, don’t be afraid to question them. 

We’re aware that many scammers will pose as officials from water companies, gas and electricity firms or council employees, trying to get access to homes or get money from residents. We want to reassure you that you can call us to check somebody’s identity if you weren’t expecting them at your home and are unsure of their motives. 

Sarah Lowe, Lettings Manager said: “Were more than happy to take your call to check somebody’s identity, rather than hear afterwards youve been the victim of a scam. 

“We regularly remind our colleagues and contractors of the need to wear their identification when visiting customers’ homes. 

Unexpected visitor? Follow these simple steps

There's someone at my door and I'm not expecting them, what should I do?
  1. Put the chain across the door to stop them gaining access to your home.
  2. Question their intentions. 
  3. Ask for identification. Anyone claiming to work for us or our contractors should be wearing an official badge.
  4. If you're unsure, call us on 0800 111 4013 to double check. 
What should I watch out for if somebody knocks at my door?
  • Anyone who knocks the door saying they’ve spotted a problem with your home.
  • Anyone who asks to see your banks cards or PIN. Not even the police would ask to see this.
  • Any pushy sales people or charity workers.
  • People claiming to be from utility companies who don’t have an official ID badge.
  • Anyone you don't recognise and is asking to enter your home for any reason.
Who can I contact if I'm not sure who somebody is?

Dial 999 in an emergency or 101 if you’re not in immediate danger and want to report the incident.

If you think you’ve been scammed or think someone may have tried to scam you, try the following advice:

  • Call your local Trading Standards and give them as much information as you can.
  • Call Action Fraud National reporting centre for fraud and internet crime, on 0300 123 2040. They can give advice on preventing fraud and what to do if you fall victim to it.
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