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Training sessions

The interspersed training sessions have consolidated and broadened a basic knowledge across Longhurst Group's customer base, thus helping to provide scrutiny and customer assurance to the Board.

Training topics covered include:

  • Improving Lives 2025
  • Data Protection
  • Code of Conduct
  • Social Housing and the role of LGCF, Tpas
  • Value for Money, Tpas
  • Leasehold Management presentation, Head of Leasehold Services
  • Complaints Handling Code, Head of Customer Services
  • Overview of the Contractor procurement process

One-off discussion meetings included:

  • Customer Engagement and Scrutiny Strategy
  • Perception Survey questions
  • Client and contractor relationship
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