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KPI Dashboard

Overall customer satisfaction

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11%

63%

Overall customer satisfaction (tenants/specialist housing)

Target: 66%

Sample: 1500

39%

Overall customer satisfaction (Shared Ownership)

Target: 44%

Sample: 250


Keeping properties in good repair

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4%

64%

Satisfaction with the overall repairs service over the last 12 months

Target: 66.3%

7%

60%

Satisfaction with the time taken to complete the most recent repair

Target: 63.1%

8%

65%

Satisfaction that the home is well maintained

Target: 69.2%

Sample: 1300

0.51%

Percentage of dwellings that do not meet the Decent Homes Standard

Target: 0.35%

2.29%

62.54%

Percentage of repairs completed within target timescale

Target: 85.2%


Maintaining building safety

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0.01%

99.99%

Percentage of properties with a valid gas safety certificate

Target: 100%

0.0%

100.00%

Fire safety checks

Target: 100.00%

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