It will depend on what service you receive but this may include but is not limited to:
- Local authorities
- Health and social care
- Our third-party contractors
- Police
We may share your personal information with specific third parties to provide services effectively.
Example of who we may share information with and why:
Third Party Service providers e.g. repair contractors or for lettings
Suppliers and service providers: We work with other companies and organisations, such as contractors, agents, marketing agencies, and platform providers, to help deliver our services to you or to support our work. For more details about the types of suppliers we use, please see Appendix 1.
We only share your information where required by our contract or to ensure properties are managed efficiently and safely.
We may also share information needed to manage our buildings effectively, including for health and safety purposes.
If a property is jointly managed with another landlord or managing agent, we may share relevant information with them when necessary.
Ministry of Housing, Communities and Local Government
We provide information on social housing lettings to MHCLG as required by the regulator’s Tenancy Standard. This data, is used for research and statistical purposes, includes details such as tenancy type, rents, and demographic information. It does not include names or addresses. Sharing this information supports public interest tasks, and individuals cannot opt out. For more information click here Ministry of Housing, Communities and Local Government - GOV.UK .
Department of Security & Net Zero (DESNZ) and its Consortium partners TrustMark Research and Innovation (TRI)
We share information with the Department of Security & Net Zero (DESNZ) and its Consortium partner, TrustMark Research and Innovation (TRI), to monitor the performance of energy improvements in social housing, as required by the funding we receive. This involves monthly reports provided to DESNZ under the public task legal basis. TRI may also collect information related to publicly funded works and may contact you to obtain informed consent if needed. For more details Department for Energy Security and Net Zero - GOV.UK.
Experian and the Rental Exchange Programme
As part of the Rental Exchange Programme and with your consent we share your rental payment history with Experian. This programme allows tenants with a history of little or no credit, who are paying their rent on a regular basis, to build up a credit score. You can opt out of the Rental Exchange Programme at any time by contacting us. Please see the “contact us” section of our website for details of how to get in touch.
If you would like more information, you can visit www.experian.co.uk/rental-exchange and click here to see the Credit Reference Agency Information Notice (CRAIN) | Experian
Credit reference and Fraud prevention agencies.
We use information with the following for credit referencing and scoring:
If requested, we share information with the following for fraud prevention:
- Local Authorities.
- Department for Work and Pensions.
Other Authorised Sharing
Parties we may share your information with includes but is not limited to:
- Housing Ombudsman: during regulatory audits and assessments.
- Local Authorities and Safeguarding Bodies: For council tax, benefits, or welfare purposes.
- Police and Law Enforcement: To prevent and detect crime.
- Utility Companies: To provide your utility services and contact you regarding charges.
- MPs and Councillors: When they act on your behalf.
- Legal and Professional Advisers: For our legal matters.
- Courts and Court-Related Parties: In response to a Court Order.
- Mailing companies.