You said, we did... Helping us improve our services - 2023/24

We’ve agreed to keep the charge at £250.

While this isn’t something we can implement, we’ve explained the reasons why so that customers understand the transfer policy better. This can be found on The Hub.

Changes have now been made to archive older information and dates have been made clearer on the page so customers know how up-to-date the information is. We've also held several customer focus groups across our operating region to hear from customers about how else they'd like to receive this information, including how much detail and in what format.