Contact us

Contacting Longhurst Group

We’d like to let you know that we’re currently in the process of implementing a new Customer Services system. This is causing some delays to response times for the ‘Contact Us’ forms on our website.

If you have an urgent query while the system is being implemented, we’d recommend that you call us on 0300 123 1745 and press option 3 to speak to our Customer Services Team.

We apologise for any inconvenience this may cause.

CORONAVIRUS UPDATE

We have now closed all of our offices. They will remain closed until the latest government restrictions are lifted.

We still want to stay connected with our customers and that means you are likely to receive more phone calls and emails from us as we communicate with you in a different way.

We are also carrying out wellbeing calls to customers to check how you are doing and see if we can be of assistance.

When we phone, we will identify ourselves as Longhurst Group but if you have any concerns, please call us on 0300 123 1745 to check that it’s a legitimate call.

For more information please visit our dedicated Coronavirus advice page for customers: longhurst-group.org.uk/covid19-updates

Use our online forms to get your message to the right team fast - click below to get started

Please click here to view our Customer Charter - the service you can expect to receive as one of our customers.

Our offices

Birmingham

PLEASE NOTE
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Our offices are currently closed to the public following Government guidance on the Coronavirus pandemic. You can still contact us by phone, email and via our contact page: longhurst-group.org.uk/contact

For more information please visit our Coronavirus advice page for customers: longhurst-group.org.uk/covid19-updates

Call centre opening hours
Monday to Friday, 8.30am to 5pm.
Closed on bank holidays.